Portia Lord
Orlando,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at HOA Brands. Proven track record in training bartenders and enhancing guest engagement, while maintaining high cleanliness standards. Fluent in Spanish, I excel in high-volume dining environments, ensuring memorable experiences for all patrons.
Overview
15
15
years of professional experience
Work History
Server
29 Grados-Twin Peaks I-Drive
10.2024 - Current
- Utilized point-of-sale systems for order processing and payment transactions, ensuring accuracy in billing procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
International Bartender Trainer
HOA Brands
03.2019 - 10.2024
- Developed and implemented training programs for new bartenders, enhancing service quality and operational efficiency.
- Conducted regular workshops on mixology techniques, improving staff knowledge and customer satisfaction.
- Mentored junior bartenders on best practices and menu offerings, ensuring consistency in service delivery.
- Streamlined onboarding processes for new hires, reducing time to proficiency and increasing team cohesion.
Server
HOA Brands
05.2010 - 02.2019
- Delivered exceptional customer service, ensuring satisfaction and fostering a welcoming environment.
- Assisted in food preparation and presentation, adhering to quality standards and safety regulations.
- Maintained cleanliness and organization of dining area, enhancing guest experience during service periods.
- Collaborated with team members to streamline service processes, improving efficiency during peak hours.
Education
High School Diploma -
Fort Zumwalt High School
O'Fallon, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- High volume dining
- Fluent in Spanish
Accomplishments
Recipient of the Employee of the Quarter Award for the entire company of HOA Brands in 2019.
Invited to train bartenders on our International store franchise openings in countries including Bolivia, England, and Lithuania as well as the majority of our domestic store openings.
I was nominated to initiate Image and Hospitality workshops all over the state of Texas while transitioning Texas Wings franchises into HOA Brands Corporate locations and ensuring that our corporate standards would be met through the transition.
Languages
Spanish
Native or Bilingual
Tagalog
Full Professional
Interests
- Music
- Volunteer Travel
- Food Tourism
- Engaging in food photography and sharing culinary creations on social media
Timeline
Server
29 Grados-Twin Peaks I-Drive
10.2024 - Current
International Bartender Trainer
HOA Brands
03.2019 - 10.2024
Server
HOA Brands
05.2010 - 02.2019
High School Diploma -
Fort Zumwalt High School