Portia Powell
Hampton,VA
Summary
Experienced in security analysis, conducting comprehensive investigations and ensuring compliance with organizational standards. Proficient in financial assessments, fraud analysis and utilizing Microsoft Office for preparing documents. Seeking to leverage strong analytical skills to enhance organizational objectives in a position designed to detect and prevent Fraud and/or Money Laundering.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Member Service Representative
Langley Federal Credit Union
Newport News, Virginia
07.2025 - Current
- Serve as front line deterrent against fraud and theft, protecting members and the Credit Union.
- Review Transaction History Reports to answer inquiries regarding fraudulent purchases and close associated debit/credit cards to prevent recurrence.
- Initiate Account Takeover procedures for victims of Identity Theft and other forms of Fraudulent Activity.
- Documented member statements and responses to follow-up questions on fraudulent purchases and chargeback claims.
- Collaborated with Fraud Team to initiate investigations and educate members on prevention strategies against fraud schemes.
- Reviewed Login History for Mobile Banking Provided and Technical Instructions for members locked out of online banking due to Biocatch triggers.
- Assisted members with account inquiries and transaction processing.
- Educated clients on credit union products and services.
- Resolved purchase issues through effective communication and problem-solving.
- Utilized consultative selling to recommend financial products and services tailored to members’ needs.
- Process consumer loan products and services ensuring compliance with Federal Regulations and Credit Union policies and procedures to include personal, auto, home equity line of credit, and credit cards.
- Process all types of transactions for members including balance inquiries, transfers, payments, loan advances, account opening and all other requests.
- Record every member interaction and follow up utilizing Customer Relationship Management (CRM) tool and Document Management System.
Credentialed Federal Background Investigator
CACI
Hampton, VA
03.2021 - 07.2024
- Conducted Federal Background Investigations for the Defense Counterintelligence and Security Agency.
- Interviewed neighbors, coworkers, supervisors and references to obtain information about candidate background and character.
- Kept all information confidential and proprietary information protected, adhering to standards set by the Privacy Act of 1964.
- Obtained records from law enforcement agencies, credit reporting agencies, employers and other organizations to verify types and dates of activity.
- Reviewed security questionnaires for inconsistencies and prepared follow up questions to ensure complete investigative coverage.
- Interviewed candidates for security clearances to obtain information regarding personal and professional activities.
- Made recommendations to escalate cases for counterintelligence review where fraud or indicators of treason were present.
- Confronted security clearance candidates with developed derogatory information to obtain details about what occurred and report mitigating circumstances.
- Reviewed credit reports and bank statements for indicators of unexplained financial influence and high risk spending. Summarized financial flags and mitigating circumstances.
- Obtained and reviewed records from mental health and medical providers while adhering to the most recent standards of HIPAA Compliance. Summarized mental health concerns and treatment recommended by providers in written reports of investigation.
- Scheduled additional work to ensure testimonies and records were obtained to meet investigative requirements based on case type.
- Performed quality assurance reviews on completed investigative files prior to submission for review.
- Monitored progress of ongoing investigations via web-based tracking systems.
- Researched multiple databases utilizing advanced search techniques to locate relevant records or data points.
Credentialed Federal Background Investigator
Paragon
Hampton, VA
01.2018 - 03.2021
- Conducted Federal Background Investigations for the Defense Counterintelligence and Security Agency.
- Interviewed neighbors, coworkers, supervisors, medical professionals, references and other sources to obtain information about candidate background and character.
- Obtained records from law enforcement agencies, credit reporting agencies, employers and other organizations to verify types of and dates of activity.
- Reviewed security questionnaires for inconsistencies and annotated follow up questions to ask to ensure complete investigative coverage.
- Interviewed candidates for security clearances and suitability determinations to obtain accurate information regarding personal and professional activities.
- Confronted security clearance candidates with developed derogatory information to obtain details about what occurred and report mitigating circumstances.
- Typed developed information into clear and concise formats adhering to agency reporting requirements.
- Scheduled additional work to ensure testimonies and records were obtained to meet investigative requirements based on case type.
Adjudicator/Financial Disclosure Team
System High Corp
Chantilly, VA
10.2016 - 10.2017
- Reviewed third party investigative reports and supplemental documents for discrepancies, patterns and financial anomalies (indicators of fraud, financial irresponsibility).
- Examined information extracted from LexisNexis and FINCEN databases. Compared information discovered to information disclosed by federal employees and applicants for federal employment.
- Recorded confidential information in secure records systems for federal intelligence agencies, ensuring data integrity and compliance.
- Analyzed risk factors and mitigating circumstances reported on SSBI, SSBI PR, and NACLC case Types (T2, T3, T5) cases, including HSPD-12 Suitability Cases.
- Compiled and summarized case information and mitigating circumstances into clear, concise reports for decision-making.
- Advised leadership on recommended courses of action and implemented technical modifications to official reports.
- Coordinated communication among government agencies involved in the adjudication process to streamline information sharing and enhance collaboration.
- Participated in training sessions designed to increase knowledge of relevant laws, regulations and policies.
- Advised senior management on potential risks associated with certain decisions.
- Monitored compliance with applicable laws, regulations, rules and procedures governing administrative proceedings.
Security Manager
Omniplex
Langley AFB, VA
05.2015 - 09.2016
- Reviewed investigative questionnaires for inconsistencies and derogatory information that may prevent employees from being granted access to classified information.
- Managed the Continuous Evaluation Program under the Director of Security.
- Briefed civilian leaders and military commanding officers on adverse security actions for soldiers and recommended corrective actions to mitigate security risks.
- Presented Letters of Intent to Revoke or Deny clearances to military personnel. Helped personnel prepare and submit due process responses.
- Created and issued badges for access to classified areas based on clearance level and determined need to know.
- Created and Updated spreadsheets with personnel information and compliance dates for federally mandated training and completion of security forms.
- Patrolled classified spaces to ensure all information was properly stored and personnel adhered to security requirements for classified spaces.
- Distributed updated policy and guidance to personnel via memo and PowerPoint presentations.
- Air Combat Command
Security Manager
CACI
Bagram Air Force Base, Afghanistan
11.2014 - 03.2015
- Reviewed investigative questionnaires for inconsistencies and derogatory information that may prevent employees from being granted access to classified information.
- Sent incomplete security questionnaires back to applicants detailing corrections and additional information required.
- Helped military, contract and government personnel complete security questionnaires via Eqip, SF-312s and other forms required for access.
- Created and issued badges for access to classified areas based on clearance level and determined need to know.
- Created and Updated spreadsheets with personnel information and compliance dates for federally mandated training and completion of security forms.
- Patrolled classified spaces to ensure all information was properly stored and personnel adhered to security requirements for classified spaces.
- Distributed updated policy and guidance to personnel via memo and PowerPoint presentations.
Adjudicator
DHS
Fort Meade, MD
09.2013 - 10.2014
- Analyzed risk factors and mitigating circumstances reported on SSBI, SSBI PR, and NACLC case Types (T2, T3, T5) cases, including HSPD-12 Suitability Cases.
- Typed case information and mitigating circumstances into clear and concise reports.
- Communicated recommended courses of action to leadership and made technical modifications to official reports as requested by leadership.
Adjudicator/Continuous Evaluation Team
U.S. Coast Guard Security Center
Chesapeake, VA
03.2008 - 05.2011
- Adjudicated SSBI, NACLC, HSPD-12 cases for the US Coast Guard.
- Adjudicated complex cases on Continuous Evaluation Team, recommending retention or revocation of security clearances based on adjudicative guidelines and HSPD-12 Executive Orders.
- Awarded Employee of the Quarter for Service on the Continuous Evaluation Adjudication Team and Helping to Establish a Customer Service Department for Personnel Security; to include investigative and adjudication inquiries. If you call, you can still hear me on the recording for the Coast Guard Security Center! Anything to support the mission. No such thing as 'that's not part of my job description.
Education
ACAMS, Anti Money Laundering - Anti Money Laundering
Association of Certified Anti Money Laundering
12.2025 - 06.2026
Bachelor of Science (B.S.) - Criminal Justice/Communications
Old Dominion University
MBA - Government Acquisitions
Strayer University
Cerfified Fraud Examiner - Fraud Examiner
Association of Certified Fraud Examiners
Skills
- Fraud Analysis
- Money Laundering Prevention
- Regulatory compliance
- Conflict Resolution
- Bank Secrecy Act, FINCEN and related policy adherence
- Report writing
- Risk analysis
- Critical thinking
- Data security techniques
- Transaction Analysis
- Dispute resolution
- Problem solving
- Financial Analysis
- Data Handling Procedures
- Professional Communication
Certification
Certified Fraud Investigator
Pending ACAMS Certification
Assessments
- Written communication, Proficient, 02/01/22
- Verbal communication, Proficient, 02/01/22
- Recruiting, Proficient, 02/01/22
Timeline
ACAMS, Anti Money Laundering - Anti Money Laundering
Association of Certified Anti Money Laundering
12.2025 - 06.2026
Member Service Representative
Langley Federal Credit Union
07.2025 - Current
Credentialed Federal Background Investigator
CACI
03.2021 - 07.2024
Credentialed Federal Background Investigator
Paragon
01.2018 - 03.2021
Adjudicator/Financial Disclosure Team
System High Corp
10.2016 - 10.2017
Security Manager
Omniplex
05.2015 - 09.2016
Security Manager
CACI
11.2014 - 03.2015
Adjudicator
DHS
09.2013 - 10.2014
Adjudicator/Continuous Evaluation Team
U.S. Coast Guard Security Center
03.2008 - 05.2011
Bachelor of Science (B.S.) - Criminal Justice/Communications
Old Dominion University
MBA - Government Acquisitions
Strayer University
Cerfified Fraud Examiner - Fraud Examiner
Association of Certified Fraud Examiners