Portia Taylor
Atlanta,GA
Summary
Driven professional with a proven track record in property management and customer service, notably at BSFG Agency. Excelled in enhancing tenant satisfaction and retention through effective communication and problem-solving abilities. Skilled in Microsoft Excel and adept at fostering team collaboration, demonstrated through training new team members and developing strong local business relationships. Achieved significant leasing and sales success by leveraging property tours and inspections expertise.
Overview
10
10
years of professional experience
Work History
Apartment Leasing Consultant
BSFG Agency
01.2021 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
Server
Bulla Gastrobar
03.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bank Teller
TD Bank
04.2014 - 03.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Associate of Arts - Business Management
Atlanta Technical College
Atlanta, GA03.2019
Skills
- Goal-Oriented
- Teamwork orientation
- Property Management
- Fair Housing Laws
- Property tours and inspections
- Leasing and sales
- Lease Renewals
- Team Collaboration
- Customer service expertise
- Problem-solving abilities
- Active Listening
- Microsoft Excel
Affiliations
- US Army : Human Resources : Jan 2018 - Present
Timeline
Server
Bulla Gastrobar
03.2021 - 03.2024
Apartment Leasing Consultant
BSFG Agency
01.2021 - Current
Bank Teller
TD Bank
04.2014 - 03.2017
Associate of Arts - Business Management
Atlanta Technical College
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