Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Portia Torrens-Campbell

San Diego,CA

Summary

Results-driven and personable service professional with more than six years of experience seeking team member role. Ready to contribute my skills in customer service, attention to detail, collaboration and team leadership. Proficient in leveraging knowledge to promote efficiency and positive guest experiences.

Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials.

Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Spa Coordinator

The Formula Skin Lab
San Diego, CA
09.2022 - Current
  • Maintained calm, professional and fully functional facility at all times.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
  • Consistently recognized by management for providing superior customer service.
  • Planned and executed promotional events to market spa services to new clients.
  • Suggested membership programs for frequently returning customers.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.
  • Handled staff development, budgeting and supply ordering.
  • Satisfied client special requests to enhance patron experience.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Guided customers through facility tours explaining spa resources and amenities.

Front Desk Agent

Springhill Suites By Marriott
San Diego, CA
05.2022 - 09.2022
  • Supervised daily operations of hotel front desk in absence of manager.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Leveraged software to confirm reservations and address guest needs.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Front Desk Agent

Hostmark
Chicago, IL
11.2016 - 04.2022
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

Smoothie Barista

Mariano's
Chicago, IL
07.2016 - 11.2016
  • Trained new team members in applicable job duties and practices.
  • Maintained open lines of communication with supervisors and coworkers for smooth store operations.
  • Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
  • Chopped fruit, washed greens, and prepared seeds, nut milk, and superfood boosters for easy access and minimal customer wait times.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Esthetics

Tricoci University of Beauty
Bridgeview, IL
11.2021

High School Diploma -

Addison Trail High School
Addison, IL
06.2015

Associate of Applied Science - Nursing

Los Angeles Pacific College
Los Angeles, CA

Skills

  • Guest inquiries
  • Issue resolution
  • Concise time management
  • Guest service
  • Service prioritization
  • Working collaboratively
  • Active listening
  • workflow optimization
  • Spa Treatment Services Expert
  • Advanced Facials Specialist
  • Product Demonstrations
  • Personalized Care Regimens
  • Relationship Building
  • Assessing Skin Condition
  • Superior Attention to Detail

Certification

  • (CA Esthetician License Exam scheduled)

References

Fred Marshall

General Manager, Hostmark

Fredmarshall@hilton.com

(312)586-4801

Timeline

Spa Coordinator

The Formula Skin Lab
09.2022 - Current

Front Desk Agent

Springhill Suites By Marriott
05.2022 - 09.2022

Front Desk Agent

Hostmark
11.2016 - 04.2022

Smoothie Barista

Mariano's
07.2016 - 11.2016

Esthetics

Tricoci University of Beauty

High School Diploma -

Addison Trail High School

Associate of Applied Science - Nursing

Los Angeles Pacific College

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Portia Torrens-Campbell