Portia S. Jones
Mount Holly,NC
Summary
Dynamic Behavior Health Technician with a proven track record, excelling in crisis management and trauma care. Adept at fostering therapeutic relationships and implementing effective behavioral interventions, committed to enhancing mental health support and achieving positive outcomes for adolescents through active collaboration and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
New Hope Treatment Center
Rockhill, SC
02.2023 - Current
- Counseled and advised adolescents to develop coping strategies and achieve treatment goals.
- Participated actively in multi-disciplinary treatment team discussions to enhance care delivery.
- Observed and monitored residents, redirecting behaviors to foster positive outcomes.
- Coordinated therapeutic activities for residents, ensuring engagement and participation.
- Provided direct line of sight supervision, prioritizing resident safety at all times.
- Utilized crisis intervention techniques for de-escalation and behavior modification as needed.
- Documented any behaviors disrupting therapeutic milieu to maintain effective treatment environments.
- Assisted in orientation of new residents, facilitating their adjustment to program rules.
Residential Counselor
Thompson Child and Family Focus
Matthews, NC
06.2023 - 01.2025
- Cultivated therapeutic relationships with each child through mentoring and guidance.
- Maintained vigilant supervision and monitoring of all clients to ensure safety.
- Ensured appropriate staff-to-child ratios in all settings for optimal safety.
- Applied trauma-informed care principles consistently in client interactions.
- Promoted a trauma-informed environment where physical restraints were used as a last resort.
- Engaged youth in individual activities and group sessions to foster development.
- Maintained cleanliness and safety of physical spaces by adhering to sanitation protocols.
- Documented interventions related to treatment plan goals, meeting quality standards.
IT Field Tech
Atrium Health
Charlotte, NC
05.2022 - 02.2023
- Executed deployment of infrastructure components to achieve seamless integration and operational readiness.
- Delivered technical support to end users, minimizing downtime and improving satisfaction.
- Provided assistance for applications, resolving user issues and enhancing functionality.
- Conducted testing of epic 'tdr' scripts to ensure proper functionality.
- Tested workstations and peripheral devices using software modules to run test scripts.
- Created plans to evaluate hardware and software requirements for optimal performance.
- Installed network patch cabling to improve connectivity.
70D Health Services Systems Officer
United States Army Reserves (AMEDD- 303rd FH)
Weldon Springs, MO
10.2015 - 10.2022
- Advised medical commander on health care information management strategies.
- Coordinated integration of information systems for combat support and field hospitals.
- Led communications platoon in optimizing communication systems and support efficiency.
- Mentored and developed lower enlisted soldiers to enhance their skills.
- Oversaw unit's inactive duty training travel program as officer in charge.
- Monitored ticket queues, prioritizing tasks based on service level agreements.
- Documented IT activities within ticketing system to maintain accurate records.
- Installed and configured servers and LAN devices to improve network performance.
High School Math Fellow
Blueprint School Networks
Saint Louis, MO
08.2013 - 06.2014
- Developed and implemented individualized education plans (IEPs) for autistic students.
- Created structured and predictable learning environments.
- Adapted curriculum materials to meet students’ specific needs.
- Taught social skills and promoted positive behavior.
- Collaborated with other professionals and parents.
- Provided supplemental classroom teaching to groups of 5-10 adolescents, enhancing understanding of math concepts.
- Created math instructions and lessons.
- Facilitated academic growth in students through targeted support, leading to increased engagement and achievement.
- Assisted adolescents in developing math skills, fostering confidence and academic improvement.
- Analyzed, monitored and reported individual progress throughout the academic school year.
- Assisted with academic outing activities such as college tours, museums and exhibits.
Education
Master of Business Administration -
Lindenwood University
Saint Charles, MOBachelor of Science - Information Technology
Lindenwood University
Saint Charles, MOAssociate of Science - Business Administration
Southwestern Illinois College
Belleville, ILSkills
- Trauma care and crisis management
- Mental health support and counseling
- Behavioral intervention strategies
- Implementation planning
- Multi-disciplinary collaboration
- Documentation standards and compliance
- Effective communication skills
- Active listening techniques
- Conflict resolution strategies
- Problem-solving approaches
Certification
First Aid/CPR Certified
Timeline
Residential Counselor
Thompson Child and Family Focus
06.2023 - 01.2025
Behavior Health Technician
New Hope Treatment Center
02.2023 - Current
IT Field Tech
Atrium Health
05.2022 - 02.2023
70D Health Services Systems Officer
United States Army Reserves (AMEDD- 303rd FH)
10.2015 - 10.2022
High School Math Fellow
Blueprint School Networks
08.2013 - 06.2014
Master of Business Administration -
Lindenwood University
Bachelor of Science - Information Technology
Lindenwood University
Associate of Science - Business Administration
Southwestern Illinois College