Po Shan TAM
Brooklyn,NY
Summary
Adept at developing customer solutions and fostering strong relationships, my tenure at Elmhurst Hospital Center honed my high-level customer service and organizational skills. Proficient in computer, I excel in fast-paced environments, demonstrating flexibility and a team-player attitude. Achievements include streamlining service coordination at Happyhouse Adult Daycare Center, enhancing client satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Service Coordinator
Happyhouse Adult Daycare Center
09.2024 - Current
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Housewife/Stay at Home Mom
Unemployed
10.2009 - 09.2024
- Self Motivated.
- Maintain clean and safe environment.
- Able to multitask multiple projects at one time, resulting in smooth run operation.
- Calm under pressure.
- 24 Hour Caregiver.Time Management.
- Problem Solver.
- Quick Learner.
- Work well with others.
Hospital Care Investigator
Elmhurst Hospital Center
12.2001 - 11.2009
- Maintained high level customer service skills.
- Screened uninsured hospital patients to determine eligibility for federal, state and county medical or disability assistance.
- Maintained structured and timely contact with applicants and government agencies.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
Education
Bachelor of Arts - Biology
Hunter College of The City University of New York
New York, NY06.2001
High School Diploma -
William Cullen Bryant High School
Long Island City, NY01.1995
Skills
- Professional
- Personable
- Reliable
- Team Player
- Highly Organized
- Very Flexible
- Focused
- Proficient in Windows, MS Office
Interests
- Cooking
- Homemaking
- Enriching the life of my 6 year old son.
Timeline
Service Coordinator
Happyhouse Adult Daycare Center
09.2024 - Current
Housewife/Stay at Home Mom
Unemployed
10.2009 - 09.2024
Hospital Care Investigator
Elmhurst Hospital Center
12.2001 - 11.2009
Bachelor of Arts - Biology
Hunter College of The City University of New York
High School Diploma -
William Cullen Bryant High School
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