Poulette Corso
Apopka
Summary
Bilingual (English/Spanish) customer service and healthcare administrative professional with experience supporting patients, coordinating administrative operations, and maintaining confidential records in fast-paced healthcare and business environments. Skilled in customer service, appointment scheduling, data entry, documentation, Microsoft Office, QuickBooks, and problem resolution. Recognized for professionalism, strong communication, attention to detail, and delivering compassionate, high-quality support to patients, customers, and team members.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
OBX Technologies Inc.
04.2025 - Current
- Bilingual (English/Spanish) customer service and healthcare administrative professional.
- Experienced in supporting patients and delivering exceptional customer service in fast-paced work environments.
- Skilled in managing confidential records and maintaining privacy and security compliant documentation.
- Proficient in administrative coordination, and data entry.
- Strong background in documentation, problem resolution, and workflow organization.
Speech Language Pathologist-Assistant
MySpot Kids Therapy
12.2020 - 04.2025
- Provided compassionate support to pediatric patients and families.
- Documented patient progress accurately and confidentially.
- Collaborated with therapists and multidisciplinary healthcare teams.
- Maintained HIPAA compliance with patient documentation.
- Scheduled appointments and coordinated patient care activities.
- Educated families regarding treatment plans.
- Delivered outstanding patient service in a fast-paced healthcare environment.
Medical Receptionist & Administrative Assistant
UCF Communication Sciences and Disorders Clinic
08.2018 - 12.2020
- Welcomed patients and families while providing exceptional customer service.
- Scheduled appointments and managed provider calendars.
- Answered multi-line telephone system.
- Verified patient information and maintained medical records.
- Assisted with patient intake and documentation.
- Managed confidential health information following HIPAA guidelines.
- Coordinated communication between patients and clinical staff.
Education
Bachelor's Degree -
University of Central Florida
01-2020
Associate's Degree - undefined
Valencia Community College
01-2017
Skills
- Medical Documentation
- Electronic Records Management
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- QuickBooks Online
- Data Entry
- Problem Resolution
- Communication
- Team Collaboration
- Organization
- Administrative Support
LANGUAGES
English
Spanish
Timeline
Administrative Specialist
OBX Technologies Inc.
04.2025 - Current
Speech Language Pathologist-Assistant
MySpot Kids Therapy
12.2020 - 04.2025
Medical Receptionist & Administrative Assistant
UCF Communication Sciences and Disorders Clinic
08.2018 - 12.2020
Associate's Degree - undefined
Valencia Community College
Bachelor's Degree -
University of Central Florida