Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Poupina Margritte Zegue

Odenton,MD

Summary

Customer-focused financial services professional with over 6 years experience in credit union operations, including member service, cash handling, account management and basic accounting. Adept at identifying member needs, resolving inquiries, processing financial transactions, and supporting loan applications. Known for building trust with members and delivering personalized financial solutions. Seeking to leverage extensive frontline experience and financial knowledge in a member service associate role at NASA Federal credit union.

Overview

7
7
years of professional experience

Work History

Accountant

BAMENDA POLICE COOPERATIVE CREDIT UNION
LIMBE, CAMEROON
08.2023 - 02.2025
  • Assisted in preparation of financial statements and reports for management review.
  • Supported accounts payable and receivable processes to ensure timely payments and collections.
  • Maintained accurate records of financial transactions using accounting software systems.
  • Collaborated with team members to streamline invoice processing and reconciliation tasks.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions for more than 30 customers in a day.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Handled day-to-day accounting processes to drive financial accuracy.

TELLER

BAMENDA POLICE COOPERATIVE CREDIT UNION
10.2020 - 08.2023
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted more than 20 customers with account inquiries, enhancing overall service experience and client satisfaction.
  • Collaborated with team members to streamline operational workflows, reducing transaction times.
  • Maintained up-to-date knowledge of banking products and services, providing informed recommendations to clients.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Processed customer transactions promptly, minimizing wait times.
  • Implemented security measures for cash handling, contributing to loss prevention efforts within the branch.

Customer Service Representative

BAMENDA POLICE COOPERATIVE CREDIT UNION
LIMBE, CAMEROON
04.2018 - 10.2020
  • Resolved 30 customer inquiries a day via phone, email, and chat, ensuring timely and accurate responses.
  • Processed orders and returns efficiently, enhancing customer satisfaction and loyalty.
  • Educated members on available financial products such as savings plans, loans, insurance options to help meet their personal financial goals
  • Maintained knowledge of product offerings and promotions to provide informed support to customers.
  • Delivered excellent service to credit union members by handling inquiries, resolving issues, and providing accurate information on accounts, loans and financial products

Education

Bachelor of Science - ACCOUNTING

UNIVERSITY OF BUEA
BUEA, CAMEROON
12-2016

Skills

  • Member relationship building
  • Cash handling and balancing
  • Loan application support
  • Member account creation and management
  • Cross-selling financial products
  • Problem solving and conflict resolution
  • Financial transactions
  • Core banking systems
  • Microsoft excel/ banking and accounting software
  • Communication skills
  • Strong marketing skills

Languages

French
Professional Working
English
Full Professional

Timeline

Accountant

BAMENDA POLICE COOPERATIVE CREDIT UNION
08.2023 - 02.2025

TELLER

BAMENDA POLICE COOPERATIVE CREDIT UNION
10.2020 - 08.2023

Customer Service Representative

BAMENDA POLICE COOPERATIVE CREDIT UNION
04.2018 - 10.2020

Bachelor of Science - ACCOUNTING

UNIVERSITY OF BUEA

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