Pradel-son Jean-Mary
Miami,FL
Summary
Motivated professional with experience in e-commerce operations and security services. Proven ability to enhance customer satisfaction, resolve issues effectively, and maintain secure environments. Known for strong communication, organizational skills, and adaptability in fast-paced settings. Seeking an entry-level position to leverage skills in customer support, operations, or security management to drive company success.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
3397, FL
01.2023 - Current
- Process and manage 50+ customer orders daily, ensuring 100% accuracy and timely fulfillment.
- Enhance customer satisfaction by resolving account and order issues, achieving a 95% positive feedback rating.
- Identify opportunities to streamline the online shopping process for improved user experience.
Front Desk Security Guard
Mondrian South Beach Hotel
33139, FL
01.2021 - 01.2023
- Patrolled and secured 15+ building areas nightly, preventing unauthorized access and ensuring asset protection.
- Monitored entrances and exits, detecting and addressing suspicious activity to uphold safety protocols.
- Controlled crowds during high-profile events, ensuring smooth operations and guest satisfaction.
Education
High School Diploma -
Dade Prep Acade
05-2023
Skills
- Clear and concise written and verbal communication
- Active listening skills
- Ability to convey complex ideas in a straightforward manner
- Effective prioritization of tasks
- Proven ability to meet deadlines
- Efficient use of time and resources
- Demonstrated ability to work independently
- Proactive approach to tasks and problem-solving
Education and Training
33157
Contact
Miami, FL 33161
Timeline
Digital Shopper
Walmart
01.2023 - Current
Front Desk Security Guard
Mondrian South Beach Hotel
01.2021 - 01.2023
High School Diploma -
Dade Prep Acade