Jasmin Garcia
West Covina,CA
Summary
Proven to excel in customer service and POS system operations, I significantly enhanced customer satisfaction and operational efficiency at Walmart. Leveraging strong communication and problem-solving skills, I mentored new staff and optimized e-commerce processes, fostering repeat business and streamlining digital shopping experiences.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
Covina, CA
07.2021 - Current
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier
Walmart
Duarte, CA
07.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
El Pollo Loco
El Monte, CA
05.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat .
Education
Bachelors - Criminal Justice
California State University of Los Angeles
Los Angeles, CA05.2024
High School Diploma -
Duarte High School
Duarte, CA06.2020
Skills
- Customer service
- Work ethic and integrity
- Patience
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
- Complex Problem-solving
- POS system operations
- Attention to detail
- Decision making aptitude
- Clear communication
- Empathy and patience
- Data entry
- Sales transactions
- Problem-solving
- Honest and dependable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Digital Shopper
Walmart
07.2021 - Current
Cashier
Walmart
07.2019 - 07.2021
Cashier
El Pollo Loco
05.2019 - 07.2019
Bachelors - Criminal Justice
California State University of Los Angeles
High School Diploma -
Duarte High School