Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Praetorian Primm

Stockbridge,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

NBsolutions
05.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Warehouse Material Handler

Pro Logistix
02.2022 - 08.2022
  • Located materials and supplies by pulling and verifying items on production orders.
  • Observed safety procedures and practices to prevent injury.
  • Sorted materials for scanning to meet production goals.
  • Operated material handling equipment to receive and ship freight.
  • Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
  • Leveraged forklift, hand truck or electric dolly to move or stack materials.
  • Organized and stacked various materials.

Front Service Clerk

Publix
09.2020 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Prepared weekly employee work schedules for team members.

Education

High School Diploma -

Mundys Mill High School
Jonesboro, GA
05.2020

Skills

  • Call Documentation
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs

Timeline

Warehouse Material Handler

Pro Logistix
02.2022 - 08.2022

Front Service Clerk

Publix
09.2020 - 11.2021

Customer Service Representative

NBsolutions
05.2020 - Current

High School Diploma -

Mundys Mill High School

Similar Profiles

CREATE PROFILE
Praetorian Primm