Pragneshkumar Joshi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Iskcon Inc
Dahlgren, Virginia
01.2019 - Current
- Led customer service team to enhance client satisfaction and service quality.
- Trained staff on effective communication and conflict resolution techniques.
- Developed and implemented customer service policies to streamline operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Gas Station Attendant
Walmart ( Sam’s Club)
Waldorf, Maryland
10.2009 - Current
- Maintained fuel dispensers and ensured proper operation at the service station.
- Assisted customers with fuel purchases and provided excellent service during transactions.
- Monitored inventory levels and coordinated replenishment of fuel supplies as needed.
- Processed payments accurately using point-of-sale systems for customer transactions.
- Cleaned and organized the fuel station area to maintain a safe environment for customers.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Prepared daily records of food and gas sales and balanced register drawers.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Trained new employees on company policies and procedures.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Greeted customers, answered questions, and provided assistance with purchases.
Skills
- Customer service
- Staff training
- Policy development
- Conflict resolution
- Relationship management
- Team leadership
- Service quality enhancement
- Problem solving
- Attention to detail
Languages
English
Elementary
Gujarati
Professional
Hindi
Professional
Certification
Diploma in Electrical Engineering
Timeline
Customer Service Manager
Iskcon Inc
01.2019 - Current
Gas Station Attendant
Walmart ( Sam’s Club)
10.2009 - Current