Pragya Santos Castro
Rancho Santa Margarita,CA
Summary
Cashier, server, and barista with experience handling high-volume transactions, preparing drinks with accuracy, with amazing customer service. Strong team coordination, clear communication, and consistent service under time pressure. Focused on smooth operations, correct order fulfillment, and customer-ready presentation.
Overview
4
4
years of professional experience
Work History
Shift Leader/Barista/Cashier
Paris Baguette
Ladera Ranch, California
03.2026 - Current
- Processed cash and card payments through POS system accurately and efficiently.
- Prepared and served coffee, blended drinks, teas, and other beverages.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Learned specialty drink recipes and prepared batch orders accurately.
- Assisted and supported opening and closing duties with front-of-house staff throughout 8-hour shifts.
- Monitored stock levels and ordered supplies when needed to support smooth operations.
- Prepared detailing reports of daily store activity followed up by vault activities such as deposits
Server/Cashier
Ballpark Pizza
Laguna Niguel, California
05.2022 - 04.2026
- Providing excellent customer service, responding to inquiries about menu items along with specifics on alcohol beverages in a fast-paced dining setting
- Delivering dishes promptly to customers.
- Prepared and memorized specialty pizzas and menu items according to restaurant recipes.
- Coordinated with kitchen staff to manage order timing and table flow.
- Operated register for cash and card payments, entered orders, and calculated totals.
- Provided alcohol and drink service at the bar, ensuring timely delivery.
- Bussed dining areas and removed used dishes, glassware, and utensils.
- Sanitized and washed dishes, cutlery, and kitchen tools to maintain cleanliness standards.
Crew Member
Jersey Mike's
Foothill Ranch, California
01.2024 - 03.2025
- Prepared sandwiches according to customer specifications and menu guidelines.
- Operated slicing equipment to ensure freshness of ingredients for daily production.
- Handled cash, card, gift card, and check payments through pos.
- Coordinated team efforts to enhance service efficiency during peak hours.
- Maintained inventory levels of supplies and ingredients to support operations.
- Ensured cleanliness and organization of workstations to promote safety and efficiency.
- Followed food safety protocols to maintain a safe environment for staff and customers.
- Completed opening and closing tasks, including workstation setup and surface cleaning.
Education
Saddleback College
Mission Viejo, CA10-2026
Skills
- Cash handling
- Customer service
- Food safety
- Multitasking and organization
- Inventory management
- Time management
- Team coordination
- Bilingual (Spanish & English)
- Adaptability under pressure
- Communication
Timeline
Shift Leader/Barista/Cashier
Paris Baguette
03.2026 - Current
Crew Member
Jersey Mike's
01.2024 - 03.2025
Server/Cashier
Ballpark Pizza
05.2022 - 04.2026
Saddleback College