Praise Ukazim
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with experience in the Financials services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Florida International University
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction.
- Assists with researching student account related issues as assigned.
- Cashiering and miscellaneous duties such as posting student and departmental payments into related accounts.
- Collecting, reviewing and maintaining sensitive forms and documents pertaining to student accounts in accordance with the FERPA rules and regulations.
Education
Bachelor of Arts - Chemistry
Florida International University
Miami, FL05.2025
Skills
- Paperwork Processing
- Scheduling
- Call Management
- Great verbal Communication skills
- Relevant skills in Word and Excel
- Adaptability and Flexibility
- Time Management
- Planning and Organization
Accomplishments
Member of the winning six member group that participated in the TOLERAM science competition for two years in a row.
Affiliations
- Dance
- Volleyball Club
- Minorities Association of Pre-med Students(MAPS)
- Peer Mentoring
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Timeline
Customer Service Representative
Florida International University
09.2022 - Current
Bachelor of Arts - Chemistry
Florida International University
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