Prajwol Gurung
Murrieta,CA
Summary
Driven by a passion for delivering exceptional customer experiences and improving operational efficiency, I bring over 6 years of versatile experience across industries like retail, food service, and logistics. I am confident in my ability to adapt, lead, and exceed expectations in any fast-paced environment. My commitment to excellence and problem-solving makes me a valuable asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Zen Curry and Grill
Temecula, CA
02.2024 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring high levels of guest satisfaction.
- Ensured order accuracy and facilitated clear communication between the kitchen and dining area.
- Leveraged menu knowledge to recommend dishes and upsell, enhancing customer experience and increasing revenue.
- Addressed and resolved customer inquiries promptly, fostering a positive and welcoming dining atmosphere.
- Trained new servers, sharing best practices to improve team performance and efficiency.
Fulfillment Associate
Amazon
Perris, CA
08.2023 - 02.2024
- Operated Powered Industrial Trucks (PIT) to move items efficiently, handling merchandise weighing between 50 to 250 pounds for shipping.
- Exceeded productivity goals in a fast-paced environment while maintaining strict adherence to safety standards.
- Collaborated with team members to optimize the loading and unloading of merchandise in shipping trailers, maximizing space and securing cargo.
- Performed routine equipment checks and maintenance to ensure operational safety.
- Assisted in inventory management, improving the accuracy of order fulfillment and overall warehouse operations.
Door-to-Door Sales Representative
Nestlé Water
San Diego
06.2023 - 08.2023
- Led door-to-door sales campaigns, effectively communicating the value of Nestlé Water products, consistently achieving sales targets.
- Built and maintained strong relationships with customers, delivering exceptional service and ensuring customer loyalty.
- Demonstrated in-depth product knowledge, tailoring presentations to match individual customer needs.
- Applied persuasive sales techniques to close deals, contributing significantly to revenue growth.
- Managed customer records and provided timely and accurate sales reports.
Delivery Driver
DoorDash
Murrieta
02.2020 - 06.2023
- Provided efficient and accurate delivery of food orders, ensuring a seamless experience for customers.
- Effectively used the DoorDash app to manage delivery routes, order details, and communication with customers, improving delivery times and satisfaction.
- Maintained professionalism and courtesy during all customer interactions, contributing to a positive brand image.
- Overcame delivery challenges such as traffic and order discrepancies with strong problem-solving skills.
- Ensured the safe transport of food items, adhering to food safety standards and delivery protocols.
Order Fulfillment Specialist
Target
Newbury Park
06.2019 - 02.2020
- Accurately and efficiently fulfilled online orders, meeting customer service standards for prompt delivery.
- Served as a cashier, providing friendly, accurate checkout service and enhancing the overall shopping experience.
- Adapted to various roles, including stocking and inventory management, demonstrating flexibility and a team-oriented mindset.
- Managed multiple tasks simultaneously in a fast-paced retail environment, maintaining high productivity.
- Addressed customer inquiries and resolved issues at the point of sale, ensuring customer satisfaction.
Crew Member
Taco Bell
Newbury Park
06.2018 - 06.2019
- Managed a variety of roles, including food preparation, customer service, cashier duties, and store maintenance.
- Prepared and served menu items to company standards, ensuring customer satisfaction.
- Operated the cashier and drive-thru efficiently, handling orders accurately while maintaining a professional demeanor.
- Ensured the cleanliness of the kitchen and customer areas, following strict safety and hygiene protocols.
- Assisted in inventory management, demonstrating strong attention to detail.
Server
Tara Himalayan Cuisine
Newbury Park, CA
02.2017 - 06.2018
- Played a key role in daily operations at this family-owned restaurant, performing tasks ranging from serving to assisting in the kitchen and managing the cash register.
- Provided personalized service, taking orders, serving food, and responding to guest needs, resulting in repeat customer visits.
- Supported the kitchen staff during peak times, ensuring timely food preparation and quality.
- Managed front-of-house operations, including greeting guests, handling reservations, and ensuring a welcoming atmosphere.
- Handled cashier duties and ensured accuracy in financial transactions.
Education
Radiology - Radiology
Mt San Jacinto College
Temecula, CA01-2026
High School Diploma -
Newbury Park High School
01-2020
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Time Management
- Inventory and Order Management
- Team Leadership and Training
- Problem Solving and Conflict Resolution
- Interpersonal Communication
- Hospitality and Food Safety Management
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Certification
- Food Handler Certification (State of California)
- Forklift Operator (PIT) Certification (Amazon)
- SafeServ Food Safety Certification
Affiliations
- Fitness Enthusiast: Actively engage in weightlifting, cardio, and overall physical fitness to maintain health and discipline.
- Music and Performance: Play guitar and sing regularly, performing covers and creating original music.
- Cooking: Enjoy experimenting with different cuisines, enhancing culinary skills, and sharing meals with family and friends.
- Sports: Participate in recreational basketball and soccer, promoting teamwork and healthy competition.
Timeline
Server
Zen Curry and Grill
02.2024 - Current
Fulfillment Associate
Amazon
08.2023 - 02.2024
Door-to-Door Sales Representative
Nestlé Water
06.2023 - 08.2023
Delivery Driver
DoorDash
02.2020 - 06.2023
Order Fulfillment Specialist
Target
06.2019 - 02.2020
Crew Member
Taco Bell
06.2018 - 06.2019
Server
Tara Himalayan Cuisine
02.2017 - 06.2018
Radiology - Radiology
Mt San Jacinto College
High School Diploma -
Newbury Park High School
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