Prakash Reddyvari

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.”

Airtable’s mission is to bring the power of computing and software development to everyone. One of the most rewarding parts of building a toolkit is seeing the incredible things your users create with it.

• Migrated Zendesk support system into Salesforce Service Cloud.
• Translate business requirements into well-architected solutions that leverage the Salesforce platform in alignment with the business' overall enterprise architecture.
• Implemented Live Chat and Email-to-Case for CSA reps.
• Created external Omni-Routing to address critical issues.
• Developed the Integrations and Customizations including Aura Components, LWC Components, Apex classes, Apex Webservices, SSO integration
• Implemented COPADO CI/CD.
• Responsibility of developing in Apex code, Visualforce pages, Lightning components, and other technologies to build customized solutions that support business requirements and drive key business decisions.
• Ownership of Release management maintain GIT and monitor health of platform.

Amazon has a vast global operations workforce; the people who run the fulfillment centres, transportation hubs, and customer service for the company. Amazon believes strongly that technology is the best way to find and grow the best workers for these positions. The High Volume Hiring (HVH) program focus is on automation of recruiting process to drive the recruiting and the on-boarding at the hundreds of thousands per year scale. HVH builds features, enhancements, and enables synergy through integrations to seek benefits for World Wide Operations/Fulfillment Centres and Customer Service. Due to the high volume of transactions, bulk processing through asynchronous execution is used extensively in HVH.

• Implemented Service Cloud for ACCS Agents.
• Implemented FinancialForce PSA package for AWS ProServe Org.
• Implemented quote-to-cash using Salesforce CPQ.
• Implemented Call-Center experience using Amzon-Connect CTI adaptor.
• Enhanced existing Live-Chat experience.
• Enabled OMNI channel routing feature for CASE routing.
• Developed the Integrations and Customizations including Aura Components, LWC Components, Apex classes, Apex Webservices, SSO integration
• Worked with CI/CD team to create automation scripts for incremental deployments.
• Responsibility of developing in Apex code, Visualforce pages, Lightning components, and other technologies to build customized solutions that support business requirements and drive key business decisions.
• Ownership of Marketo integration within Salesforce, and basic administration for these systems.

Project : Sales & Marketing Central

New York Life's primary distribution channel is the career Agency
salesforce of more than 12,000 agents, operating in virtually every major city in the United States.
Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales. Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration,
standards, training, marketing and communications supports our agents and field managers.

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Supporting QA team and UAT for every release
• Implemented Sales Cloud, Marketing for Agents and Field Office team
• Developed rich UI using custom lightning component using Aura
  Components
• Developed apex REST web service classes for inbound call to salesforce from external applications accessing via data power
• Implemented best practices to avoid governor limits by writing
  repeated code in triggers and apex classes
• Customized standard features like auto-response, assignment,
  escalation rules on Lead and Case object
• Implemented Guided Action flows for birthday notifications

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center, Manhattan, New York City, New York, and United States. American Express founded Small Business Saturday to help businesses with their most pressing need - getting more customers. The day happens every year on the Saturday after Thanksgiving and encourages people to shop at the small businesses that help write the story of America. Small Business Saturday celebrates and helps you discover small businesses. Participate in the Shop Small Map which is developed in Salesforce.

• Implemented Sales Cloud for Merchants and Case Management using Salesforce Service Cloud
• Implemented Salesforce CPQ
• Worked on Call Center CTI, Live Agent implementation
• Worked on REST, SOAP, WSDL API Integrations
• Worked on Live Agent Implementation
• Developed the Integrations and Customizations including Visualforce pages, Apex classes, Public sites, Customer Portal, SSO integration
• Created Batch Class, Schedule Class, RecordTypes, Validation Rules, PageLayouts,Queues,Profiles,Workflows,SharingRules
• Proficiently worked on Accounts, Contacts, Case, Task, Product, Attachment and Article Types
• Developed Test Classes to achieve the code coverage
• Executed scripts using Developer console or Workbench to test
• Integration scenarios and POC are to identify the feasibility