Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Pranish Giri

Mountain View

Summary

Knowledgeable and dedicated customer service professional with extensive experience in technological and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Specialist

Amazon Lab126
Mountain View, CA
01.2024 - Current
  • Analyzed system performance data in order to optimize security controls for better efficiency.
  • Investigated incidents related to security breaches and conducted access control using data to maintain secure environments
  • Provide exceptional customer service to Amazon Employees.
  • Patrol corporate Amazon Buildings to ensure safety and security

Specialist

Apple
Palo Alto , CA
07.2022 - 01.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted excellent experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Analyzed customer needs and recommended appropriate products or services.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Provided technical support for users experiencing difficulties with software applications.

Warehouse Lead

Tribecca Companies
Hayward, California
09.2021 - 06.2022
  • Trained employees on equipment operation and safety protocols.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Worked closely with purchasing department to ensure timely delivery of goods from vendors.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Lead Cashier/Server Assistant

Gen Korean BBQ House
Mountain View , CA
07.2020 - 05.2021
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Reviewed and resolved differenced between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Education

High School Diploma -

Mountain View High School
Mountain View, CA
07-2017

GED -

Foothill College
Los Altos, CA

Skills

  • Customer Service
  • Relationship Building
  • Problem-solving abilities
  • Troubleshooting Network Issues
  • Verbal and Written Communication
  • CPR Certified
  • Access Control
  • Network Security
  • Apple IOS
  • Creative Issue Resolution
  • Hardware Evaluation

Certification

  • CPR Certification

Languages

Nepali
Full Professional

Affiliations

  • Musical Art

Timeline

Security Specialist

Amazon Lab126
01.2024 - Current

Specialist

Apple
07.2022 - 01.2023

Warehouse Lead

Tribecca Companies
09.2021 - 06.2022

Lead Cashier/Server Assistant

Gen Korean BBQ House
07.2020 - 05.2021

High School Diploma -

Mountain View High School

GED -

Foothill College

Similar Profiles

CREATE PROFILE
Pranish Giri