Prashant Mehta

• Developed and implemented marketing strategies to enhance customer engagement and drive sales growth.
• Oversaw daily operations, ensuring compliance with brand standards and operational procedures.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed inventory levels, optimizing stock turnover and minimizing losses through effective ordering practices.
• Trained and mentored staff on product knowledge, customer service excellence, and operational efficiency.

• Diagnosed and resolved network issues, improving system uptime and user satisfaction.
• Installed and configured network hardware, ensuring optimal connectivity for users.
• Performed routine maintenance on network systems to enhance reliability and performance.
• Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
• Collaborated with IT teams to implement security protocols and safeguard sensitive data.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Improved network reliability by troubleshooting and resolving hardware and software issues.
• Performed necessary maintenance to support network availability.
• Set up hardware and software in optimal configurations to meet network performance requirements.

Led initiatives within PC Operations and Server Support to troubleshoot and resolve technical challenges. Oversaw backup and restoration tasks utilizing Backup Exec and Compaq DLT drives on NT 4.0 servers. Coordinated with Server Support to establish NT Server 4.0 configurations in accordance with organizational standards under the mentorship of a senior administrator. Provided comprehensive help desk support for NT 4.0 workstation users, efficiently managing requests received via phone.

• Developed and maintained documentation for network configurations and troubleshooting procedures.
• Coordinated complex scheduling for executives, optimizing time management and resource allocation.
• Supported financial reporting processes by preparing and organizing documentation with precision.
• Streamlined communication between departments, enhancing collaboration and information flow.

• Designed and implemented robust network architectures to enhance operational efficiency.
• Managed network security protocols to safeguard sensitive information and ensure compliance.
• Led troubleshooting initiatives to resolve complex network issues promptly.
• Optimized system performance through regular analysis and proactive upgrades of networking hardware.
• Oversaw installation and configuration of NetWare 3.11, 3.12, and 4.x operating systems. Managed client setups and conducted user training sessions. Led troubleshooting efforts for NetWare and Windows systems, resolving both hardware and software challenges.

Oversaw daily troubleshooting efforts for Windows 95 and Novell networks across various medical offices. Coordinated technical support initiatives for the deployment and maintenance of specialized medical software and hardware. Managed customer support operations to facilitate efficient network administration and technical assistance.