Pratik Karn Kshitij
Fontana,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
El Polo Loco
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work ,Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Relation Assistant
Emco Qatar
08.2019 - 08.2022
- Maintained, tracked and trended data for monthly reporting.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Samsung Nepal
04.2017 - 02.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Care Representative
Ncell Nepal
01.2016 - 03.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor Of Business Administration - Marketing
Model Purbanchal College
Nepal, Janakpur -403.2019
High School Degree - Computer Science
Model Multiple College
Nepal, Janakpur-406.2010
Skills
- Time Management
- Customer Service
- Team Leadership
- Customer Relationship Management
- Risk Management
- Communication
- Cost Management
Languages
Nepali, English, hindi, Maithili
Professional Working
Certification
- Inspire academy Qatar- Cabin Crew Training - 2021
Additional Information
Trainings:
1. Empathy, listing Achievement,Motivation,Teamwork.
2. Soft-skills Tanning- (Customer service,Body language, Telephone Etiquette , Personality
Development).
3. Safety and firefighter.
4. Basic First Aid and CPR
5. Human Resource Management
Timeline
Manager
El Polo Loco
10.2022 - Current
Customer Relation Assistant
Emco Qatar
08.2019 - 08.2022
Customer Service Representative
Samsung Nepal
04.2017 - 02.2019
Customer Care Representative
Ncell Nepal
01.2016 - 03.2017
Bachelor Of Business Administration - Marketing
Model Purbanchal College
High School Degree - Computer Science
Model Multiple College
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