Dynamic and customer-focused professional with 8 years of proven expertise in delivering exceptional service in fast-paced environments. Adept at cultivating positive relationships with customers, resolving inquiries efficiently, and ensuring a seamless customer experience. Proficient in handling diverse customer needs, demonstrating strong communication skills, and leveraging a deep understanding of product/service offerings. Known for a proactive approach to problem-solving and a commitment to exceeding customer expectations. Seeking to contribute a track record of excellence and dedication to driving customer satisfaction.
Contributed to the efficient operation of the Amazon Warehouse (SBD1) since October 2020. Responsibilities involved organizing cargo within trailers, adeptly resolving blockages in conveyors by navigating ladders, efficiently closing out trailers from dock doors, and leveraging Amazon software to streamline the inbound processing into the warehouse. Additionally, played a pivotal role in training and guiding new team members in machine operations.
Engaged as a dedicated Courtesy Clerk at Ralphs from June 2015 to October 2020. Skillfully assisted customers by efficiently bagging groceries, ensuring a seamless checkout experience. Actively maintained store cleanliness by collecting and organizing shopping carts and performing routine cleaning duties. Committed to safety protocols, conducting hourly sweeps for hazard prevention. Proficiently handled cash transactions and processed Western Union transactions, displaying trust and reliability. Additionally, played a key role in ensuring price accuracy through diligent price integrity checks. Demonstrated versatility by contributing to the productivity of the produce department, showcasing adaptability and a commitment to diverse tasks.