Praxis Brito
Durham,NC
Summary
Efficient and dedicated individual with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
Computer Generated Solutions , Inc.
New York , NY
10.2023 - Current
- Respond to customer inquiries in both English and Spanish languages, providing accurate information about services.
- Provide translation assistance for customers with limited English proficiency.
- Create detailed reports on customer interactions including complaint resolution summaries.
Driver
Uber And Lyft
04.2020 - Current
- Utilize GPS and other navigation tools to plan routes and stay on schedule.
- Maintain a professional and friendly demeanor during trips to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintain a high star rating.
Assistant Manager
Key Foods
Rocky Mount , NC
04.2022 - 04.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Contract Tracing Investigator
Maximus
10.2021 - 03.2022
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
English as a Second Language Teacher
ITutor Group
06.2017 - 03.2020
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Created new lesson plans based on course objectives.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
Admissions Representative
Star Career Academy
11.2014 - 09.2016
- Conducted interviews with participants to assess eligibility.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
Admissions Advisor
Anthem Institute
06.2013 - 11.2014
- Organized college tours for graduating students and coordinated group visits from high schools.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Created and designed marketing materials for student recruitment and retention.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
Teller
Valley National Bank
12.2009 - 06.2011
- Assisted customers with banking needs and inquiries.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and verified suspicious activity on customer accounts.
Quality Control Lister
US CENSUS BUREAU
04.2009 - 07.2009
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
Education
Bachelor of Science - Criminal Justice
Ashworth College
Norcross, GA05.2015
Skills
- Punctual and Reliable
- Customer Rapport
- Confidentiality Understanding
- Problem-Solving
- Time Management
- Critical Thinking
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Computer Generated Solutions , Inc.
10.2023 - Current
Assistant Manager
Key Foods
04.2022 - 04.2023
Contract Tracing Investigator
Maximus
10.2021 - 03.2022
Driver
Uber And Lyft
04.2020 - Current
English as a Second Language Teacher
ITutor Group
06.2017 - 03.2020
Admissions Representative
Star Career Academy
11.2014 - 09.2016
Admissions Advisor
Anthem Institute
06.2013 - 11.2014
Teller
Valley National Bank
12.2009 - 06.2011
Quality Control Lister
US CENSUS BUREAU
04.2009 - 07.2009
Bachelor of Science - Criminal Justice
Ashworth College
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