Prea Luster
Norfolk,VA
Summary
Proactive Barista Trainer and Administrative Assistant with extensive experience in training, customer service, and cash handling. Skilled in maintaining clean, organized workspaces and ensuring health and safety compliance. Bringing strong leadership, critical thinking, and hospitality expertise to create positive team environments and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Gold Key PHR
03.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Handled cash and processed payments accurately to avoid errors.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Administrative Assistant
Halilew AU Naturel
01.2020 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sandwich Artist
SUBWAY®Restaurants
10.2021 - 06.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
Cashier
Freddy's Frozen Custard & Steakburgers
02.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Maury Highschool
322 Shirley Ave06.2023
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order Taking
- Manual brewing techniques
- Training Materials
- Friendly and outgoing
- Cash Handling
- Professional Demeanor
- Team Leadership
- Menu Memorization
- Food Preparation
- Hospitality service expertise
- Food Running
- Table Bussing
- Critical Thinking
Timeline
Barista Trainer
Gold Key PHR
03.2023 - 10.2023
Sandwich Artist
SUBWAY®Restaurants
10.2021 - 06.2022
Cashier
Freddy's Frozen Custard & Steakburgers
02.2020 - 08.2021
Administrative Assistant
Halilew AU Naturel
01.2020 - 11.2022
High School Diploma -
Maury Highschool
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