Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRECIANOLDINE DENTILUS

Fort Pierce,United States

Summary

Customer Engagement Specialist with over 7 years of experience enhancing client interactions

and retention rates. Proficient in CRM software and Microsoft Excel, adept at leveraging data analytics to develop customer-centric solutions that have improved engagement by 15%. Skilled in creating innovative tools and strategies that enhance data accuracy and operational efficiency, ready to contribute to data-driven decision-making processes.

Results-oriented professional with extensive experience in eligibility determination and client assessment and experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.Professional with a strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with a focus on accuracy and efficiency.

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Accommodating Works Advisor with Number years of experience providing guidance to job seekers by recommending training activities, identifying skill gaps, and discussing career and education options. Responsive and reliable professional proficient in job interview techniques and Software. Dedicated to increasing job opportunities by cultivating strong relationships with employers and job seekers.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Eligibility Specialist

Department of Children and Family Services
03.2024 - Current
  • Ensured prompt and precise eligibility evaluations, enhancing client satisfaction.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

customer service advocate

Ttec
01.2020 - 01.2024
  • Delivered exceptional customer service at Ttec, driving customer satisfaction scores above targets
  • Utilized CRM software to swiftly tackle and resolve customer issues
  • Orchestrated innovative solutions to complex customer problems, enhancing retention by 15%
  • Fostered a team-oriented environment, boosting service quality and efficiency
  • Devised new communication strategies, amplifying customer engagement

customer engagement specialist

Together Health
01.2017 - 01.2020
  • Innovated engagement initiatives boosting client retention
  • Streamlined customer data integration, enhancing accuracy
  • Conducted data analysis, tailoring customer solutions
  • Developed real-time feedback tool adjusting engagement swiftly

Education

Psychobiology

Indian River State College
Ft. Pierce, FL

High school diploma - High school

Fort Pierce Westwood High School
Fort Pierce, FL
05.2020

Skills

  • Navigate through computer screens
  • Microsoft Excel
  • Attention to Detail
  • Problem Solving
  • Microsoft Office
  • Communication Skills
  • Customer Service
  • Strategic Decision Making
  • Client Retention
  • CRM Software
  • Enter data accurately into a computerized system
  • Analyze and interpret written, numerical, and verbal data from various sources
  • Perform a variety of basic mathematical computations

Languages

French
Native or Bilingual

Timeline

Eligibility Specialist

Department of Children and Family Services
03.2024 - Current

customer service advocate

Ttec
01.2020 - 01.2024

customer engagement specialist

Together Health
01.2017 - 01.2020

High school diploma - High school

Fort Pierce Westwood High School

Psychobiology

Indian River State College
PRECIANOLDINE DENTILUS