Precious Betts
Ocean Springs,Mississippi
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Service Representative
C Spire
04.2023 - 12.2024
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Account Service Representative
ATT
10.2021 - 04.2023
- Balanced up to Number accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Identified and recommended suitable services for clients' needs.
CUSTOMER SERVICE AGENT
Foundever
09.2020 - 10.2021
- Consistently exceed performance targets, delivering tangible outcomes that directly contribute to company growth and profitability
- Surpassed performance benchmarks, driving substantial company growth and profitability through strategic customer service initiatives
- Pioneered novel customer engagement techniques, enhancing satisfaction rates and fostering long-term client relationships
- Partnered with cross-functional teams to streamline service processes, resulting in improved efficiency and reduced response times
- Mentored new team members, sharing best practices and contributing to a positive, high-performance work environment
- Drive customer satisfaction through personalized service strategies, resulting in measurable improvements in client retention and loyalty metrics
- Foster a positive team environment by sharing best practices, mentoring new hires, and promoting a culture of continuous learning and improvement
REGISTRATION
Singing River Hospital
05.2018 - 07.2020
- Fostered strong relationships with medical staff, ensuring smooth patient flow
- Coordinated with IT to optimize registration software, enhancing user experience
- Kept detailed patient records, maintaining HIPAA compliance.
- Conducted regular audits to identify and rectify discrepancies promptly
- Provided compassionate assistance to patients during registration, addressing concerns and explaining procedures
- Mentored new team members on best practices
- Ensured data accuracy and regulatory compliance through rigorous record-keeping practices
- Developed and executed comprehensive audit protocols to maintain high-quality patient information
- Achieved registration goals regularly, ensuring accuracy at all times.
- Recognized for exceptional performance in patient satisfaction surveys
RECEPTIONIST
Planet Fitness
01.2017 - 03.2018
- Welcomed and supported gym members, guaranteeing a positive initial experience.
- Managed membership inquiries, resolved issues, and maintained a clean, welcoming environment
- Streamlined check-in process, reducing wait times and enhancing member satisfaction
- Consistently met or exceeded membership retention goals
- Provided exceptional customer service, addressing member concerns promptly
- Collaborated with trainers to schedule appointments and promote fitness programs
- Executed accurate handling of financial transactions.
- Ensured compliance with gym policies and safety regulations
- Optimized check-in process, reducing wait times and boosting member satisfaction
- Consistently surpassed membership retention targets
- Partnered with trainers to efficiently schedule appointments and promote fitness programs, enhancing overall gym experience for members
Education
Diploma -
Gautier high school
Gautier, Mississippi05.2015
Skills
- Time Management, Conflict Resolution, Customer Engagement, Data Analysis
Certification
- DENTAL CERTIFICATE
- Accelerated Dental Academy
- Received my certificate the end of2019.
Timeline
Account Service Representative
C Spire
04.2023 - 12.2024
Account Service Representative
ATT
10.2021 - 04.2023
CUSTOMER SERVICE AGENT
Foundever
09.2020 - 10.2021
REGISTRATION
Singing River Hospital
05.2018 - 07.2020
RECEPTIONIST
Planet Fitness
01.2017 - 03.2018
- DENTAL CERTIFICATE
- Accelerated Dental Academy
- Received my certificate the end of2019.
Diploma -
Gautier high school