Precious Gill
Solon,Ohio
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Cleveland Clinic
Cleveland , OH
11.2024 - Current
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Esthetician
Sunni & Co Salon
Cleveland Heights, OH
08.2021 - Current
- Kept up to date knowledge of treatments and services offered on current salon treatment menu to accurately answer questions
- Offered guidance on suitable treatments and home care regimens to clients
- Scheduled, cancelled and adjusted client appointments
- Adhered to local and state licensing laws and regulations to maintain full compliance
Planning Center Instructional Aide
Cleveland Metro School District
Cleveland, OH
10.2015 - Current
- Worked with small groups and individual students, helping staff accomplish class goals
- Assisted with classroom recordkeeping, documented attendance and posted grades for over [25] students
- Supported student achievement with regular progress monitoring
- Reinforced topics by leading small group activities and instruction
Direct Support Professional
The Rose-Mary Center
Bay Village, Ohio
11.2013 - 10.2019
- Creating monthly plans for in-house activities, as well as within the community.
- Establishing long-lasting companionships with reside
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Followed care plan and directions to administer medications.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Used approved crisis intervention techniques in emergency situations.
- Supervised medication administration, personal hygiene and other activities of daily living.
Dental Assistant
Aspen Dental
Fairview Park, OH
09.2017 - 10.2019
- Documented dental care services with careful charting in patient records
- Took patient impressions to create accurate dental devices
- Prepared stations for routine check-ups and specialized procedures
- Set up instruments, materials and equipment necessary for each procedure
- Assisted in training new dental assistants on office procedures
Direct Support Professional
The RoseMary Center
OH
11.2013 - 10.2018
- Coordinated recreational activities and medical appointments for assigned clients
- Participated in training, staff meetings and other professional development activities
- Transported clients to appointments, activities and community outings
- Wrote reports detailing support and service provided throughout each shift
Assistant Activity Coordinator
NYNI Child Care Development
Cleveland, OH
05.2010 - 12.2012
- Maintained program transparency by keeping residents and family members informed about upcoming activities
- Involved residents with limited mobility in program activities by coordinating transportation or one-on-one sessions
- Improved quality of life for residents by adapting activities to individual skill levels
- Led many activities personally, including off-site excursions, exercise classes and arts and crafts sessions
Education
Advanced Esthestician - Esthestician
Raphael's School of Beauty Culture
Olmstead, OHDental - Dental Assistant
Cleveland Institute of Dental
Cleveland, OHLPN - Nursing
Valley College
Ohio City, OHSkills
- Patient education
- Record preparation
- Chart management
- Schedule coordination
- Direct patient care
- Customer service
- Appointment scheduling
- Clinical data entry
- Office administration
- Medical billing
- Insurance verification
- HIPAA compliance
Certification
Licensed Advanced Esthetician, Raphael's School of Beauty Culture
Basic Life Support Training, American Heart Association
Timeline
Patient Service Representative
Cleveland Clinic
11.2024 - Current
Esthetician
Sunni & Co Salon
08.2021 - Current
Dental Assistant
Aspen Dental
09.2017 - 10.2019
Planning Center Instructional Aide
Cleveland Metro School District
10.2015 - Current
Direct Support Professional
The Rose-Mary Center
11.2013 - 10.2019
Direct Support Professional
The RoseMary Center
11.2013 - 10.2018
Assistant Activity Coordinator
NYNI Child Care Development
05.2010 - 12.2012
Advanced Esthestician - Esthestician
Raphael's School of Beauty Culture
Dental - Dental Assistant
Cleveland Institute of Dental
LPN - Nursing
Valley College
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