Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Precious Kates

Chicago,IL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager of Operations

Curo, Speedy
04.2015 - 03.2023
  • Increased sales by 90% with special displays and promotions
  • Supervise and ensure Employees consistently perform Curo Management Speedy Cash Service Level Objects (SLO) according to company guidelines
  • Managed inventory control, cash control, and store point-of-sale opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Applied performance data to evaluate operations, current business conditions, and forecast needs
  • Reviewed and monitored schedules, purchases, and other expenses to maintain quarterly budget
  • Coached sales associates in product specifications, sales incentives, and selling techniques using wide variety of training tools
  • Reviewed and investigated customer personal profile information (PII), email, phone, etc.) for any suspicious activity
  • Analyzed and audited large transactional data to find patterns of potential fraud and/or anomalies by conducting internal and external research
  • Extensive knowledge of identifying scenarios that merit suspicious activity report (“SAR”), Currency Transaction Reports (CTR), and Anti-Money Laundering (AML) draft to be
  • Extensive knowledge of U.S Federal and State Anti-Money Laundering (AML) regulations and conducting Office of Foreign Assets Control screenings through World-Check

Church Secretary

New Hope M.B Church
12.2010 - 04.2016
  • Created and updated membership rosters, church documents, basic reports, and building scheduling
  • Directed administrative and secretarial support for pastors, program directors and volunteers at New Hope M.B church
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Managed phone, email correspondence, faxes, and incoming and outgoing mail for distribution to office staff
  • Maintained entire church calendar for all regular meetings and special events and/or activities
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Maintained daily reports and advised executive leaders in decision-making processes.

USPS - Mail Carrier
03.2013 - 02.2015
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy within tight deadlines
  • Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Helped customers by carrying oversized parcels inside residences
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently.

Education

Associate of Science - Criminal Justice

Richard J Daley College
Pulaski, Chicago, IL
05.2010

Skills

  • Strong writing skills
  • Multitasking and Organization
  • Records Organization and Management
  • Management Training
  • Finance and Accounting Oversight
  • Customer Service
  • Cash Management
  • Recruiting and Hiring
  • P&L Responsibility
  • Customer Accounts Management
  • Risk Level Determination

Certification

Certificate of Achievement for an Outstanding Compliance Visit

Languages

English

Timeline

Store Manager of Operations

Curo, Speedy
04.2015 - 03.2023

USPS - Mail Carrier
03.2013 - 02.2015

Church Secretary

New Hope M.B Church
12.2010 - 04.2016

Associate of Science - Criminal Justice

Richard J Daley College

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Precious Kates