Precious Moore
Damon
Summary
Successful customer service representative with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing and Marketing Specialist
The Hightone
Denton
03.2025 - Current
- Oversaw marketing strategies to promote property visibility and attract prospective residents
- Social media management (content creation & analytics)
- Promotional campaign execution
- Designed flyers, pamphlets, and newsletters to promote community events
- Resident relationship management
- Prospect engagement and follow-up
- Delivered customer service and resolved conflicts to enhance resident satisfaction
- Coordinated events and activities to foster community engagement and resident participation
- Managed budget and tracked expenses for property operations
- Vendor and partner collaboration
- Community engagement initiatives
- CRM software utilization
- Reporting and documentation
- Graphic design for marketing materials
- Copywriting and content development
- Basic design tools (e.g., Canva, Adobe Spark)
- Apartment touring and leasing
Leasing and Marketing Agent
BGSF
Atlanta
03.2024 - Current
- Coordinated influencer partnerships to increase brand awareness among target audience segments.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Promoted sustainable practices within the supply chain by championing environmentally responsible vendors and encouraging the adoption of eco-friendly materials products.
- Created and managed social media campaigns to increase brand engagement.
- Developed comprehensive vendor evaluation criteria, leading to more effective partnerships and higher-quality services.
Registered Behavior Technician
Able Kids
Tucker
08.2024 - 10.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Sales and Marketing Representative
Total by Verizon
Doraville
11.2023 - 03.2024
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
Leasing and Marketing Manager
Avonlea Westside
Atlanta
04.2023 - 11.2023
- Coordinated events, including budgeting, vendor management, logistics, and on-site execution.
- Facilitated communication between property management teams and residents to foster a sense of community cohesion and mutual respect among all members involved in the leasing process.
- Spearheaded initiatives aimed at improving property aesthetics and amenities, enhancing the overall appeal of communities for current residents as well as prospective renters.
- Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
- Collaborated with design teams to create visually appealing marketing materials that accurately represented property features while resonating with the target audience, contributing to increased interest from prospective renters.
- Created and managed social media campaigns to increase brand engagement.
Licensed Insurance Producer
ResultsCX
Remote
10.2022 - 04.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Warehouse Worker
Graphic Packaging
Stone Mountain
04.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Picker Packer
Amazon Fulfillment Center
East Point
12.2021 - 04.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Licensed Insurance Producer
TTEC
Remote
09.2021 - 12.2021
- Provided coverage option information to assist clients in protecting assets.
- Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.
- Conducted thorough risk assessments for clients to determine appropriate coverage levels and minimize potential liabilities.
- Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.
Manufacture Distributor
Cait and Co
Austell
08.2019 - 09.2021
- Streamlined distribution processes, reducing delivery times and enhancing overall efficiency.
- Collaborated with suppliers to ensure timely product deliveries, directly contributing to client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Streamlined inventory management processes, optimizing stock levels to align with demand and prevent overstocking.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GASkills
- CRM Software
- Microsoft Office
- HIPAA
- Root-Cause Analysis
- Conflict Resolution
- Phone Etiquette
Certification
- CPR Certification
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Timeline
Leasing and Marketing Specialist
The Hightone
03.2025 - Current
Registered Behavior Technician
Able Kids
08.2024 - 10.2024
Leasing and Marketing Agent
BGSF
03.2024 - Current
Sales and Marketing Representative
Total by Verizon
11.2023 - 03.2024
Leasing and Marketing Manager
Avonlea Westside
04.2023 - 11.2023
Licensed Insurance Producer
ResultsCX
10.2022 - 04.2023
Warehouse Worker
Graphic Packaging
04.2022 - 10.2022
Picker Packer
Amazon Fulfillment Center
12.2021 - 04.2022
Licensed Insurance Producer
TTEC
09.2021 - 12.2021
Manufacture Distributor
Cait and Co
08.2019 - 09.2021
High School Diploma -
Chapel Hill High School