Precious Pagan
Haverhill,FL
Summary
Driven Assistant Manager at Dunkin' Donuts with expertise in staff training and inventory management. Skilled in strategic scheduling and customer service, leading to a 15% boost in customer satisfaction. Adept at decision-making and team leadership, consistently enhancing operational efficiency and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
03.2018 - 02.2026
- Assisted in training team members on customer service protocols and operational procedures.
- Maintained inventory levels by tracking stock and placing orders as needed.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Ensured compliance with health and safety regulations, enhancing workplace safety standards.
- Analyzed sales data to identify trends and improve product offerings based on customer preferences.
- Resolved customer complaints swiftly, improving overall customer satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier Supervisor
Sams Food
Riviera Beach, FL
05.2023 - 12.2025
- Supervised daily cash operations, ensuring accurate cash handling and transaction processing.
- Trained new cashiers on register procedures, customer service protocols, and safety standards.
- Monitored cashier performance, providing constructive feedback to enhance service quality.
- Implemented process improvements that streamlined checkout flow and reduced wait times.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Receptionist Supervisor
Magic Nail Salon
03.2019 - 12.2022
- Supervised daily front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Trained and mentored new reception staff on customer service protocols and salon systems.
- Managed inventory of salon products, coordinating with suppliers for timely restocking.
- Resolved client inquiries and complaints promptly, enhancing overall customer satisfaction.
Package Handler
FedEx:Ground
Ocala, FL
02.2020 - 04.2020
- Operated material handling equipment to efficiently load and unload packages.
- Sorted packages based on size, weight, and destination for optimal routing.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted team members in achieving daily productivity goals through collaboration.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Dunelleon High
Dunnellon, FLSkills
Customer service
Money handling
Team leadership
Decision-making
Staff training and development
Employee supervision
Scheduling and planning
Adaptability and flexibility
Strategic thinking
Multitasking and organization
Timeline
Cashier Supervisor
Sams Food
05.2023 - 12.2025
Package Handler
FedEx:Ground
02.2020 - 04.2020
Receptionist Supervisor
Magic Nail Salon
03.2019 - 12.2022
Assistant Manager
Dunkin' Donuts
03.2018 - 02.2026
High School Diploma -
Dunelleon High