Precious Rodriguez
Methuen,MA
Summary
Dependable professional experienced in enhancing customer satisfaction and fostering teamwork in fast-paced environments. Delivered effective training and support to team members while resolving issues to create positive customer experiences. Committed to adaptability and high-quality work, with a focus on contributing value and professional growth.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Certified Trainer
Raising Cane's Restaurants
BOSTON, MA
09.2023 - Current
- Trained new team members on service standards and operational procedures.
- Developed engaging training materials for staff development and skills enhancement.
- Facilitated hands-on workshops to improve team performance and customer interaction.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
Barista
Dunkin' Donuts
Methuen, MA
01.2024 - 03.2025
- Prepared and served coffee and beverages according to customer preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
General Education Diploma
Lawrence , MASkills
- Customer service
- Employee training
- Workshop facilitation
- Coaching techniques
- Money Handling
- Cashier
- Problem-solving
- Cleaning and sanitation
- POS systems
- Multitasking and organization
- Continuous development
Languages
English
Professional
A1
Spanish
Professional
A1
Timeline
Barista
Dunkin' Donuts
01.2024 - 03.2025
Certified Trainer
Raising Cane's Restaurants
09.2023 - Current
General Education Diploma