Precious Rooks
Roanoke Rapids,NC
Summary
Dynamic Assistant Manager with a proven track record at New Dixie Oil, excelling in customer service and financial management. Enhanced customer satisfaction through effective problem-solving and team leadership, while improving cash handling accuracy. Skilled in staff training and development, fostering a motivated team to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
New Dixie Oil
Roanoke Rapids
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Zaxbys
Roanoke Rapids, NC
03.2019 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Management
Halifax Community College
Halifax, NC08.2023
Northampton County High School
Gaston, NC06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
- Sales strategies
- Performance reviewing
- Cost control
- Financial management
Timeline
Assistant Manager
New Dixie Oil
12.2023 - Current
Cashier
Zaxbys
03.2019 - 12.2023
Associate of Arts - Business Management
Halifax Community College
Northampton County High School