Precious Seymour
Fort Myers,USA
Summary
Over 10 plus years of education, experience in Customer service, customer interaction, medical field,sales, child care, elderly care, receptionist, computer basics, technology service and inventory. I have a strong visual sense, excellent writing skills, strong ability to effectively multi task in a fast paced environment. I also have the ability to communicate and educate. Hunger for success eager to win and build relationships with new people everyday. Highly motivated, self-starter, Team player, able to work independently. A jack of all trades.
Compassionate Medical Assistant Apprentice known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring optimal support and care in fast-paced environments.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Medical Assistant Apprentice /Appointment Scheduler
Physician primary care
Fort Myers
07.2022 - Current
- Assisted physicians with patient examinations and treatments.
- Performed administrative duties such as scheduling appointments, filing paperwork, and ordering medical supplies.
- Provided patient education on preventive care and health maintenance topics.
- Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
- Documented patient information in electronic medical records system.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Performed basic laboratory tests including urinalysis and fecal occult blood tests.
- Assisted with minor procedures such as suture removal and wound dressing changes.
- Administered injections under the supervision of a physician or nurse practitioner.
- Answered telephones in a professional manner to respond to inquiries from patients or other healthcare professionals.
- Greeted patients upon arrival for their appointments and provided them with necessary paperwork.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Sterilized medical instruments according to established protocols.
- Checked inventory levels of medical supplies on a regular basis and placed orders when needed.
- Inspected equipment regularly to ensure proper functioning.
- Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly.
- Transported specimens to laboratories for analysis when required.
- Conducted EKGs under the direction of a physician or nurse practitioner.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Resolved customer complaints in a professional manner.
- assisted in physical examination
- Swab testing
- Chart preparation
- Fax patient records and referrals
- Keep work station organized
- Medical assistance apprentice online schooling program.
Medical Receptionist
KIDNEY INSTITUTE
Fort Myers, FL
10.2020 - 07.2022
- Front office assistant, Greeting all patients and visitors, answer all phone calls in a professional and courteous manner
- Check patients in and out efficiently, Answering any inquiries
- Scheduling appointments between doctors and patients
- Keeping those appointments on time
- Complete accurate documentation of patient visits
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Customer service representative
XFINITY
Fort Myers, FL
01.2019 - 06.2022
- SSA area daily tasks
- Working both back house of the store, doing lots of stocking equipment, inventory of new store products and equipment, organized store, resetting store, shipping and receiving, fixtures of missing and broken items
- Set up new cellular devices and presentations of new products and services
- Cross trained in every department as well as working from home in the cellular service department
- Front of store I'd greet customers, check in's, sign in vendors and outside parties
- Walk around with work tablet to insure everyone is seen in a timely manner, exchange, swap equipment, service add on
- Troubleshoot and resolve customer issues and complaints
- Show different products to customers, educate the customers as well on products and equipment
- Work very well with co workers and management
- Insure customers are satisfied during visit and after visits to the store
- Help customers make payments to accounts
- Setup cellular service, activation, troubleshooting and recovering
- Keep store organized, clean and sanitary
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Wireless, sales associate
Sams Club
Fort Myers, FL
01.2015 - 01.2019
- Activation sales and finalize carrie contracts
- Learn new sales promotions and products, New plans, set up carriers promos, and insurance plans
- Help customers solve problems offered solutions and customer service
- Maintained and surpassed sales quota
- Offered technical support to customers
- Weekly inventory and audit of products
- Answer phones and questions
- Ran pos system and warp system
- Kept work areas clean and neat at all times
- Organized racks and shelves to maintain the visual appeal of the store
- Prepared sales slips and signs with telson
- Verified that all customers received receipts for purchases
- Worked a Register, cash handling, set up appointments and memberships, rung up grocery items verified prices
- Updated computer inventory listings
- Prepared merchandise for sales floor
- Answered questions regarding the store and its merchandise
- Cross trained in Electronics technology, Developed positive customer relationships through friendly greetings and excellent service
- Trained new hires, processed returns, Helped customers with questions, problems and complaints in person and via telephone Warehouse work
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Education
High school diploma -
Naples High School
01.2008
Skills
- Good verbal and written skills
- Basic computer & technology skills
- Negotiation and sales skills
- Cash handling and account set up
- Entry level troubleshoot
- Ability to work under pressure
- multitasking
- Time management
- Attention to detail
- Inventory
- First aid and CPR certified
- Lab result interpretation
- Vital signs monitoring
- Maintaining confidentiality
- Medical office administration
- Electrocardiography (EKG)
- Simple dressings
- Vital sign monitors
- Quick problem solver
- Prioritizing stat orders
- Compassionate
- Communicating with patient families
- Reliable team player
- Medical terminologies
- Vital signs and examinations
- Customer satisfaction
- Outbound Sales
- Dietary Aide Experience
- Upselling
- Hair Styling
- POS
- Guest Services
- Athenahealth
Languages
English - Expert
Timeline
Medical Assistant Apprentice /Appointment Scheduler
Physician primary care
07.2022 - Current
Medical Receptionist
KIDNEY INSTITUTE
10.2020 - 07.2022
Customer service representative
XFINITY
01.2019 - 06.2022
Wireless, sales associate
Sams Club
01.2015 - 01.2019
High school diploma -
Naples High School