Precious Swain
Buffalo,NY
Summary
Proven track record in enhancing workflow and patient confidentiality at Humboldt House Rehabilitation & Nursing Center through expert HIPAA compliance and documentation skills. Demonstrated leadership at Tim Hortons by boosting customer satisfaction and team productivity. Skilled in negotiation and efficient communication, ensuring high-performance standards across roles. Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
4
4
years of professional experience
Work History
Unit Clerk
Humboldt House Rehabilitation & Nursing Center
2023.01 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Supervisor
Tim Hortons
2022.12 - 2023.01
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed and implemented customer service policies to enhance satisfaction.
Collections Agent
Capital Management Services
2021.01 - 2022.03
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06.2021
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
- Scheduling Tests and Procedures
- Appointment Scheduling
Timeline
Unit Clerk
Humboldt House Rehabilitation & Nursing Center
2023.01 - Current
Supervisor
Tim Hortons
2022.12 - 2023.01
Collections Agent
Capital Management Services
2021.01 - 2022.03
High School Diploma -
Hutchinson Central Technical High School
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