Precious Wiltz
Lafayette,LA
Summary
Dynamic professional with extensive experience at Super 1 Foods, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and fostering strong customer relationships. Skilled in money handling and problem-solving, consistently achieving high customer satisfaction and team performance through effective training and motivation strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Super 1 Foods
Lafayette
10.2023 - Current
- Assisted in daily operations and team coordination to ensure smooth workflow.
- Supported management in training new staff on company protocols and procedures.
- Contributed to inventory tracking and stock management for efficient product availability.
- Helped implement customer service standards to enhance client satisfaction experiences.
- Coordinated scheduling and resource allocation for optimal team performance.
- Facilitated onboarding processes for new hires, ensuring comprehensive orientation sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Grocery Manager
Super 1 Foods
Lafayette, LA
04.2022 - 10.2023
- Managed daily grocery operations, ensuring stock levels met customer demand.
- Trained and supervised team members on best practices for inventory management.
- Implemented efficient merchandising strategies to enhance product visibility and sales.
- Coordinated with suppliers to maintain optimal inventory and reduce stock discrepancies.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Reduced employee turnover with effective training programs and supportive management practices.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Trained and guided team members to maintain high productivity and performance metrics.
Front End Manager
Super 1 Foods
Youngsville, LA
10.2021 - 04.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Office Cashier
Super 1 Foods
Lafayette, LA
02.2021 - 10.2021
- Managed daily office operations to ensure efficiency and productivity.
- Implemented organization systems for filing and document management.
- Assisted in training new employees on office protocols and procedures.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Personal Shopper
Super 1 Foods
Youngsville, LA
04.2020 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Cashier
Super 1 Foods
Lafayette, LA
01.2020 - 04.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Managed cash register operations, ensuring correct handling of cash and credit transactions.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on procedures and customer service standards to ensure consistency.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
St. Martinville Senior High
St Martinville La06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Task delegation
- Goal setting
- Customer rapport
Certification
AML Certified
Forklift Certified
Timeline
Assistant Manager
Super 1 Foods
10.2023 - Current
Grocery Manager
Super 1 Foods
04.2022 - 10.2023
Front End Manager
Super 1 Foods
10.2021 - 04.2022
Office Cashier
Super 1 Foods
02.2021 - 10.2021
Personal Shopper
Super 1 Foods
04.2020 - 02.2021
Cashier
Super 1 Foods
01.2020 - 04.2020
High School Diploma -
St. Martinville Senior High