Preeti Saini
Arlington,TX
Summary
Dynamic customer service professional with strong communication and problem-solving skills. Proven track record in enhancing customer satisfaction and efficient dispatch coordination.
Dedicated professional skilled in complaint handling and active learning. Successfully managed dispatch operations, ensuring timely deliveries and high customer satisfaction levels in fast-paced environments.
Experienced with managing and coordinating service requests in customer-focused environment. Utilizes strong problem-solving and communication skills to ensure efficient resolutions. Knowledge of dispatching systems and team collaboration for seamless operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service /Dispatcher
DHL Express
1640 W 23rd Street
06.2016 - Current
- Coordinated daily dispatch operations to ensure timely delivery of shipments and customer satisfaction.
- Resolved customer inquiries and concerns through effective communication and problem-solving strategies.
- Monitored and tracked shipment statuses using DHL Express tracking systems to provide updates to customers.
- Scheduled and prioritized deliveries to optimize routes, reducing delays and enhancing service efficiency.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
Data Entry Manager
ATT
Ohio, IL
03.2014 - 06.2016
- Entered and verified data into databases, ensuring accuracy and consistency across multiple platforms.
- Maintained organized records to enhance retrieval efficiency and reduce processing time.
- Assisted in training new team members on data entry procedures and software utilization.
- Developed and implemented streamlined processes that improved data entry speed and minimized errors.
- Managed the integration of new systems, adapting workflows to align with updated tools and technologies.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Arts - Economics
Ranchi Univercity
Bihar,India03-1995
Skills
- Active learning
- Complaint handling
- Follow-up skills
- De-escalation techniques
- Strong communication skills
- Microsoft teams
- Project planning
- Claims investigation
- Customer relationship management (CRM)
- Problem-solving
Certification
- [Area of expertise] License - [Timeframe]
Languages
English
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service /Dispatcher
DHL Express
06.2016 - Current
Data Entry Manager
ATT
03.2014 - 06.2016
Bachelor of Arts - Economics
Ranchi Univercity