Premessaja Eady-Outen
Roswell,GA
Summary
Dynamic Senior Patient Access Representative with extensive experience at UPMC, skilled in HIPAA compliance and financial counseling. Proven track record of enhancing operational efficiency and revenue growth through effective problem-solving and team leadership. Adept at fostering strong patient relationships while managing complex billing processes and ensuring seamless communication across departments.
Overview
7
7
years of professional experience
Work History
Senior Patient Access Representative
UPMC
01.2024 - Current
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
- Identified potential process improvements, leading to increased operational efficiency within the department.
Revenue Cycle Specialist
LG Health-Penn Medicine
10.2021 - 12.2023
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Analyzed financial reports to identify trends and areas for improvement in revenue cycle operations.
Revenue Cycle Representative
Wellspan Health- York Hospital
04.2018 - 10.2021
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
Education
Bachelor of Science - Health Care Administration
Medical Careers Institute
Bethlehem, PA08-2019
Skills
- HIPAA compliance
- Financial counseling
- Insurance verification
- Appointment scheduling
- Medical billing
- Customer service
- Problem-solving
- Verbal and written communication
- Electronic health records
- Patient registration expertise
Software
- Microsoft Excel
- Microsoft Office
- Cerner
- Epic
Timeline
Senior Patient Access Representative
UPMC
01.2024 - Current
Revenue Cycle Specialist
LG Health-Penn Medicine
10.2021 - 12.2023
Revenue Cycle Representative
Wellspan Health- York Hospital
04.2018 - 10.2021
Bachelor of Science - Health Care Administration
Medical Careers Institute