Prenscella Hardwell

• Managed high volume of inbound customer inquiries via phone, email, and chat to ensure timely issue resolution.
• Developed strong customer relationships through active listening and tailored product recommendations to enhance satisfaction.
• Applied comprehensive knowledge of company policies to address, escalate, and resolve customer complaints effectively.

Delivered customer support for Home Depot orders through phone and email interactions.
Scheduled installation and measurement appointments for wallpaper and blinds efficiently.
Acquired specific run and lot numbers from manufacturers for wallpaper orders.
Managed complex customer calls that required advanced problem-solving skills.

• Implemented new training modules and conducted regular coaching sessions to improve team performance and enhance customer satisfaction ratings
• Collaborated with cross-functional teams to streamline communication channels and enhance overall customer experience throughout the organization
• Delivered customer support for Home Depot orders through phone and email interactions.Scheduled installation and measurement appointments for wallpaper and blinds efficiently.Acquired specific run and lot numbers from manufacturers for wallpaper orders.Managed complex customer calls that required advanced problem-solving skills.