Prentella Starks
Arlington,TX
Summary
Dynamic medical office administrator with a proven history of enhancing patient experiences at Guilford Immediate Care. Expertise in insurance verification and EMR/EHR systems, combined with a strong focus on customer service. Demonstrated ability to thrive in fast-paced environments while maintaining meticulous attention to detail and driving team efficiency. Aiming to leverage leadership skills to further optimize healthcare operations.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Guilford Immediate Care
Gainesville, TX
08.2024 - 12.2024
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Ensured patient confidentiality by maintaining compliance with HIPAA standards.
- Ensured all patient information remained secure and confidential as required by HIPAA.
- Facilitated the distribution of medical documents and additional correspondence using multiple methods such as mail, email, fax.
- Ensured prompt answering and clear direction of all phone inquiries.
- Ensured smooth appointment processes.
- Maintained an immaculate and organized waiting area.
- Handled patient payments and digitized identification and insurance cards.
Order Fulfillment Associate
Amazon
Jefferson, GA
06.2024 - 08.2024
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
Security Officer
Iidon Security Associates
Carrollton, TX
02.2024 - 06.2024
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Barista
STAR CONCESSIONS
Dallas-Fort Worth, TX
04.2021 - 02.2024
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers.
Warehouse Production Worker
Merch By Amazon
Carrolton, Texas
06.2020 - 04.2021
- Inspect Merchandise
- Pack and Ship Merchandise
- Print Operator.
Academy Trainer
Wal-Mart Supercenter
Bedford, TX
05.2019 - 06.2020
- Inventoried stock
- Scanned items for availability
- Loaded and unloaded shipments
- Train and supervise employees
- Track employee performance
- Constructed displays.
Shift Manager
McDonald's
Bedford, TX
05.2016 - 05.2019
- Took orders
- Train and supervise employees
- Balanced cash drawer
- Processed card transactions
- Provided excellent customer service
- Enter sales for the night.
Education
High school diploma or GED -
Harmony Grove High School
AR05.2015
Skills
- Warehouse experience
- Shift Management
- Shipping & Receiving
- Friendly and Outgoing
- Professional communication
- Leadership experience
- Attention to detail
- Beverage Preparation
- Exceptional Customer Service
- Speedy and Efficient
- Medical office administration
- Documentation
- Medical office procedures
- Insurance verification
- Typing and filing
- Patient registration
- EMR / EHR
Contact
Winder, GA 30680
Timeline
Medical Receptionist
Guilford Immediate Care
08.2024 - 12.2024
Order Fulfillment Associate
Amazon
06.2024 - 08.2024
Security Officer
Iidon Security Associates
02.2024 - 06.2024
Barista
STAR CONCESSIONS
04.2021 - 02.2024
Warehouse Production Worker
Merch By Amazon
06.2020 - 04.2021
Academy Trainer
Wal-Mart Supercenter
05.2019 - 06.2020
Shift Manager
McDonald's
05.2016 - 05.2019
High school diploma or GED -
Harmony Grove High School
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