Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Preslea Deanda

NEW MILTON,WV

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Waitress

Moonies Diner
02.2023 - Current
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Animal Caretaker

Self Employed Services
03.2020 - Current
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Acellus Academy
11025 N Ambassador Drive Kansas City, Missouri 641
05.2023

Skills

  • Sales Techniques
  • Compliance standards
  • Decision-Making
  • Team Leadership
  • Customer Service
  • High Energy and Stamina
  • Table Setting
  • Table Monitoring and Turnover
  • Conflict and Complaint Resolution
  • Food handling
  • Warm and Friendly
  • Transactions and Cash Handling
  • Food sales and promotion
  • Food and beverage pairings
  • Courteous Phone Demeanor
  • Reservations Management
  • Hospitality service expertise
  • Food Safety Standards
  • Memory retention
  • Relationship Building
  • Reliable and Responsible
  • Ability to Lift 30 Pounds

Languages

Spanish
Full Professional

Timeline

Waitress

Moonies Diner
02.2023 - Current

Animal Caretaker

Self Employed Services
03.2020 - Current

Acellus Academy

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Preslea Deanda