Presley Guobadia
Loganville,GA
Summary
Logical Premises Technician with expertise in customer service, wiring, installation, and dispute resolution. Proven ability to research and effectively resolve customer conflicts, enhancing satisfaction and loyalty. Seeking to leverage skills in a challenging role within the industry.
Overview
11
11
years of professional experience
Work History
Premises Technician
AT&T
Lilburn, GA
02.2021 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Managed quality control and maintained high level of customer satisfaction.
- Communicated with distributors to acquire necessary equipment for projects.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Disaster Relief Team Volunteer
American Red Cross
Greater New York
01.2016 - 07.2021
- Collaborated with other volunteers to create a positive work environment.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Offered support and assistance to community members.
Shift Leader
Speedway
Howard Beach, NY
06.2015 - 07.2019
- Scheduled team members for shifts based on business needs and customer demand.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Meal Service Volunteer
Food Bank for New York City
New York
01.2014 - 01.2015
- Assisted in setting up tables, chairs, decorations, and other event equipment.
- Participated in various fundraising campaigns to support the mission of the organization.
- Greeted guests, answered questions, and provided directions as needed.
- Prepared food for service-oriented events.
Education
Certificate of Technical Studies - Electrical, Electronics and Communications Engineering
Lincoln Tech
05-2021
Skills
- C
- Conflict resolution
- Communication Skills
- Technical support
- Inventory Management
- Data entry
- Professional phone voice
- Inbound phone calls
- Organizing and Planning skills
- Java
- Scheduling proficiency
- Attention to detail
- MS Word, Excel and Outlook
Volunteer Experience
- Food Bank for New York City, New York, 01/01/14-12/31/15, Meal Service
- American Red Cross (Greater New York), 01/01/16- 07/22/2021, Disaster Relief Team
Timeline
Premises Technician
AT&T
02.2021 - Current
Disaster Relief Team Volunteer
American Red Cross
01.2016 - 07.2021
Shift Leader
Speedway
06.2015 - 07.2019
Meal Service Volunteer
Food Bank for New York City
01.2014 - 01.2015
Certificate of Technical Studies - Electrical, Electronics and Communications Engineering
Lincoln Tech
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