TYA HAMMOND
Fort Worth,TX
Summary
Seasoned Premises Technician and Technical Support Specialist with a robust background at AT&T, adept in Python and cross-functional collaboration. Expertise in enhancing network functionality and customer support, with a proven track record of resolving complex technical issues, leading to a significant improvement in system efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Premises Technician
AT&T
Hurst, TX
06.2022 - Current
- Installed, repaired, and maintained equipment to ensure optimal functionality.
- Conducted site surveys to assess network infrastructure, and identify areas for improvement.
- Diagnosed and resolved network connectivity issues, ensuring minimal downtime for clients.
- Collaborated with team members to implement network upgrades and enhancements.
- Provided technical support and assistance to customers, answering inquiries, and troubleshooting problems.
- Documented work activities, and maintained accurate records of equipment inventory and maintenance tasks.
Technical Support Specialist
Inter-Global Systems
Fort Worth, TX
05.2017 - 04.2022
- Provided technical support and assistance to users, troubleshooting hardware and software issues.
- Responded to service requests and resolved technical problems promptly.
- Installed, configured, and maintained computer systems and peripherals.
- Documented support activities, including issue resolution, and troubleshooting steps.
- Escalated complex technical issues to the appropriate support teams for further investigation and resolution.
Education
Master of Business Administration -
Parker University
Dallas, TX01.2022
Internship -
Texas college
06.2016
Bachelor of Science - Computer Science
Texas College
01.2014
Skills
- Python
- C
- Problem solving
- Analytical skills
- Database Management
- Cross-functional collaboration
- Software Development Life Cycle
- Management experience
- Hand tool proficiency
- Cable installation
- Network configuration
- Wireless networking
- Hardware installation
- Fiber optic splicing
Timeline
Premises Technician
AT&T
06.2022 - Current
Technical Support Specialist
Inter-Global Systems
05.2017 - 04.2022
Master of Business Administration -
Parker University
Internship -
Texas college
Bachelor of Science - Computer Science
Texas College
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