Presly Diaz
Los Angeles,CA
Summary
Dynamic Account Specialist with a proven track record at SCA Claims, excelling in client relationship management and conflict resolution. Skilled in managing multiple accounts while fostering strong partnerships, demonstrating both organizational prowess and empathy in high-pressure situations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Account Specialist
SCA Claims
10.2021 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Enhanced client retention by developing and implementing personalized account management strategies.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Built strong relationships with clients, appraisers, and body shops for profitable accounts.
- Facilitated appraiser onboarding by preparing comprehensive welcome kits and informational guides.
Customer Service Representative
Credit Law Solutions
11.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Process credit repair dispute letters
- Provide a complete analysis of a client's credit profile and credit score while maintaining the highest level of customer service.
Education
High School Diploma -
R.REX Parris High School
Palmdale, CA05-2012
Skills
- Account Management
- Client Relationship Management
- Call center experience
- Conflict resolution
- Follow-up skills
- Appointment scheduling
- Bilingual (English, Spanish)
Timeline
Account Specialist
SCA Claims
10.2021 - Current
Customer Service Representative
Credit Law Solutions
11.2018 - 10.2021
High School Diploma -
R.REX Parris High School
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