Results-driven professional with proven track record in enhancing client satisfaction and loyalty. Known for anticipating client needs and delivering tailored solutions that align with business objectives. Strong collaborator who excels in dynamic environments, leveraging excellent communication and problem-solving skills to achieve outstanding results.
Overview
9
9
years of professional experience
Work History
Client Services Specialist
Brandpoint Services
05.2021 - 11.2024
Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
Provided comprehensive training to new team members, contributing to their successful integration into the department.
COO
Capptin Technologies, Inc.
02.2018 - 04.2021
Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
Spearheaded strategic planning initiatives for long-term growth and profitability.
Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
Oversaw the development of new products or services from conception to market launch.
Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
Aligned corporate strategy with industry trends by staying current on best practices within the competitive landscape.
Network Director
Legacy Retail Services
06.2015 - 02.2019
Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
Education
Associates - Computer Networking Systems
ITT Technical Institute
Marlton
09-2016
Skills
Client relationship building
Client retention strategies
Strong interpersonal skills
Cross-functional coordination
Client relations
Provider relations
Account management
CRM software
Teamwork and collaboration
Problem-solving skills
Accomplishments
Oversaw and managed company IT infrastructure migration project.
Established the startup Capptin with investment backing in Canada.
Researched, developed and deployed business operational documentation.
Recognized employee of the month for both Brandpoint services and Legacy Retail Services.
Directly supported clients involving CVS, Costco, Taco Bell and their operational key vendors.
2022 Company Award "Rolling with the Punches"
Company-wide recognition award regarding the ability to keep calm under pressure while being able to maintain difficult client operations.
Interests
Tech enthusiast, passionate about exploring the latest advancements and innovations
Web Development and Design
App Development
Coding and Programming
Artificial Intelligence (AI) and Machine Learning
Exploring various forms of art, such as Cultural History, antiquity, and digital art, to nurture creativity and personal growth
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Client Services Specialist
Brandpoint Services
05.2021 - 11.2024
COO
Capptin Technologies, Inc.
02.2018 - 04.2021
Network Director
Legacy Retail Services
06.2015 - 02.2019
Associates - Computer Networking Systems
ITT Technical Institute
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