Preston Brashear

Rockwall,TX

Summary

Customer service and operations professional with 8+ years of experience in high-volume, customer-facing environments, sales, account support, insurance coordination, and team leadership. Skilled at resolving issues, reviewing detailed information, communicating with customers and business partners, and managing multiple priorities accurately under pressure. Brings strong phone communication, documentation, problem-solving, and relationship-management skills to an Auto Funding / Dealer Services role.

Overview

years of professional experience

Work History

WAITER

Wade's Landing

11.2025 - Current

Delivered attentive customer service in fast-paced environment, managing multiple requests and priorities effectively.
Resolve guest questions and concerns professionally and communicate clearly with customers and team members.
Ensured accuracy, organization, and efficiency during high-volume shifts to enhance guest experience.

VALET PARKING ATTENDANT

Jack Boles Parking

04.2016 - 12.2025

Provided exceptional customer service to luxury clients, ensuring vehicle safety and organized operations.
Addressed customer needs promptly and maintained professional communication in high-pressure situations.
Coordinated multiple vehicle requests with precision, fostering customer trust through attention to detail.

OUTSIDE SALES REPRESENTATIVE

KPost Roofing

03.2024 - 10.2024

Managed customer relationships from initial inspection to project coordination, completing over 100 roof inspections to ensure successful claims.
Maintained detailed follow-up and customer communication while achieving a 30% closing rate within six months.
Maintained follow-up and customer communication, achieving 30% closing rate within six months by effectively addressing customer needs.

ASSISTANT SALES MANAGER

MyRoof

11.2021 - 03.2024

Led customer sales and service activity, generating $250,000 in projects within 90 days while maintaining a 95% customer satisfaction rate.
Reviewed project and insurance documentation, coordinated claim-related needs, and negotiated contracts totaling over $1.2M to ensure successful project execution.
Trained and supported five-person team in customer communication, follow-up, and documentation to enhance team performance and meet expectations.

PATIENT CARE COORDINATOR

Baylor Scott & White Institute for Rehabilitation

12.2017 - 03.2019

Facilitated patient support and collaboration among internal teams, ensuring clear communication and adherence to confidentiality standards.
Executed established procedures to maintain organized information and address customer inquiries effectively.
Collaborated with team members to troubleshoot issues, enhancing overall customer experience.

Education

Associate of General Studies -

Eastfield College

Skills

Customer Service & Phone Support
Issue Resolution
High-Volume Workflows
Sales & Negotiation
Insurance & Claims Coordination
Document Review & Verification

Account & Case Management
Data Accuracy
CRM Systems
Salesforce
Business Partner Communication
Peer Support

Timeline