Preston Gilbert

Managed all aspects of daily business operations, including budgeting, staffing, and inventory control.

• Directed daily operations to optimize workflows and maintain high service quality.
• Monitored financial performance, identifying opportunities for cost savings and revenue growth.
• Reviewed financial statements and sales reports to evaluate productivity and inform strategic goal setting.
• Implemented employee recognition programs to enhance staff motivation and align efforts with organizational goals.
• Facilitated team meetings promoting communication and addressing operational challenges.
• Oversaw inventory levels, placing orders to ensure consistent product supply.
• Evaluated customer feedback to enhance service standards and guest satisfaction.

- Also assumed the Role of Operations Project Manager during my tenancy at Pilot Travel Centers (Jan. 2022 -Sep. 2023)

i oversaw the implementation of processes and procedures utilizing new technology being rolled out to stores nationwide and training staff on this new process. This involved traveling to a different state every week

• Supervised daily operations to ensure efficient service and high customer satisfaction.
• Coordinated staff schedules to optimize workforce productivity.
• Monitored processes and team performance to enhance customer service efficiency.
• Facilitated interdepartmental communication to improve workflow and collaboration.
• Monitored performance metrics to identify operational improvement opportunities.
• Resolved customer complaints promptly to sustain high satisfaction levels.
• Assessed employee development needs, offering feedback on progress toward goals.
• Managed inventory processes to maintain accurate stock levels.