Preston James
Hooper
Summary
Proven leader and adept problem-solver, I enhanced team efficiency and customer satisfaction at FedEx Supplychain through expert training and mentoring. Skilled in multitasking and time management, my approach merges technical proficiency with a positive attitude, driving success and exceeding goals with a focus on safety and quality service of my team.
Overview
11
11
years of professional experience
Work History
Shift Leader
FedEx Supplychain
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
Shift Trainer
FedEx Supply Chain
08.2019 - 07.2021
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory requirements to ensure effective delivery of training content.
- Contributed to the achievement of company goals by ensuring that all team members were adequately trained in relevant processes and equipment use.
- Facilitated cross-training initiatives within the team to promote versatility among staff members and improve overall workflow efficiency.
Service Technician
Honda
08.2013 - 05.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
No Degree - Automotive Technician (2 Years)
Davis Applied Technical College
Davis, UTNo Degree - Automotive Technician (2 Years)
Honda Professional Automotive Career Training PACT
Riverdale, UtHigh School Diploma -
Fremont High School
Plain City, Utah01-2012
Skills
- Team Leadership
- Positive Attitude
- Problem-Solving
- Decision-making capabilities
- Multitasking Abilities
- Time Management
- Task Prioritization
- Driven to meet or exceed goals
- Training and mentoring
- Enjoys a challenge
Goal
My goal is to grow and build with this company to better myself and make a positive impact for this company. I would like to make this place a career for me, since I plan on staying in utah for the rest of my life and have enjoyed working here since I started.
Timeline
Shift Leader
FedEx Supplychain
07.2021 - Current
Shift Trainer
FedEx Supply Chain
08.2019 - 07.2021
Service Technician
Honda
08.2013 - 05.2017
No Degree - Automotive Technician (2 Years)
Davis Applied Technical College
No Degree - Automotive Technician (2 Years)
Honda Professional Automotive Career Training PACT
High School Diploma -
Fremont High School
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