Preston Patch III
Cary,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Clover Imaging
03.2020 - 06.2023
- Drove customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls and chats promptly to avoid wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
Medicare Claims Processor
LaSalle Network
07.2019 - 02.2020
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
Customer Service Representative
Clover Imaging
09.2016 - 06.2019
- Drove customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls and chats promptly to await times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Service Associate
Big Beam Emergency Systems
04.2006 - 09.2016
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Education
High School Diploma -
Skills
- Report Preparation
- Customer Relations
- Issue and Complaint Resolution
- Active Listening
- Understanding Customer Needs
- First-Tier Technical Support
Timeline
Customer Service Representative - Clover Imaging
03.2020 - 06.2023
Medicare Claims Processor - LaSalle Network
07.2019 - 02.2020
Customer Service Representative - Clover Imaging
09.2016 - 06.2019
Sales Service Associate - Big Beam Emergency Systems
04.2006 - 09.2016
Crystal Lake South High School - High School Diploma,
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