PRESTON G. PLATT
Oakland Park ,FL
Summary
Dynamic General Manager with a proven track record at Marcos's Pizza, excelling in operational strategy and team leadership. Successfully enhanced customer satisfaction and reduced costs through innovative practices. Expertise in multimillion-dollar P&L management and staff training, driving exceptional guest experiences and fostering a high-performing team culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Marcos's Pizza
Independence, MO
03.2018 - 06.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Spin Pizza
Kansas City, MO
09.2015 - 01.2017
- Managed several locations including 4 locations in Dallas Texas and 7 locations in the Kansas City market.
- Worked as the new store opening general manager for two of our locations.
- Worked as franchise representative for two of our franchise locations.
- Managed profitable restaurants through great guest service and relationships.
Beverage Manager
Indian Hills Country Club
Mission hills, KS
08.2012 - 06.2014
- Provide excellent member services.
- Bartend all events.
- Set up event spaces and bars.
- Liquor ordering.
- Inventory.
- Hire and train bar staff.
- Create seasonal menus.
- All vendor meetings and orderings.
Night Auditor
Holiday Inn Express Hotel
Liberty , MO
02.2011 - 01.2013
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Reported any discrepancies immediately upon discovering them.
- Received payments from customers via cash or credit cards.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Prepared detailed audit reports at the end of each shift.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Outlets Manager
InterContinental Hotel
Kansas City, MO
01.2010 - 07.2012
- Beverage manager for the Intercontinental Hotel.
- Provide excellent guest service.
- Managed the 4 diamond fine dining restaurant, the number one Hotel lounge in Kansas City.
- In Room Dining, Honor Bar, P&L and labor cost control.
- Liquor ordering, Liquor cost and control, hiring, coaching and developing a staff of 60 plus.
- Scheduling and all daily operations.
- Reporting directly to the Hotel General Manager.
GENERAL MANAGER
CHIPOTLE MEXICAN GRILL
Kansas City, MO
04.2006 - 05.2009
- Managed a profitable restaurant, providing great guest service.
- New store opening coordinator opening new stores in several cities and states.
- Responsible for daily Operations, Management and crew development.
- Cash control, P&L, Scheduling.
Education
AA - business
Evergreen Valley
San Jose, CA01.1991
Skills
- Operational strategy
- Budget management
- Inventory control
- Regulatory compliance
- Team leadership
- Performance evaluation
- Staff training
- Customer service
- Vendor management
- Time management
- Multimillion-dollar P&L management
- Employee scheduling
- Budget forecasts
- Customer experiences
Certification
- Serve Safe
- CPR
- TIPS
Major Accomplishments
- I have 25 plus years of experience in the hospitality and restaurant management field.
- I have worked as an area property manager and have opened 65 new restaurants.
- I am currently employed as the general manager. Seeking a management position.
Timeline
General Manager
Marcos's Pizza
03.2018 - 06.2020
General Manager
Spin Pizza
09.2015 - 01.2017
Beverage Manager
Indian Hills Country Club
08.2012 - 06.2014
Night Auditor
Holiday Inn Express Hotel
02.2011 - 01.2013
Outlets Manager
InterContinental Hotel
01.2010 - 07.2012
GENERAL MANAGER
CHIPOTLE MEXICAN GRILL
04.2006 - 05.2009
AA - business
Evergreen Valley
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