Experienced logistics and operations professional with over a decade of progressive leadership in transportation, freight brokerage, and distribution. Proven track record as a UPS Feeder Supervisor, and Operations Manager at CargoWest, where I also successfully managed my own book of freight brokerage business. Currently serving as a customer site manager, overseeing production. Skilled in team leadership, supply chain optimization, and customer-focused logistics solutions.
Overview
10
10
years of professional experience
Work History
Customer Site Manager
Lanter Delivery Systems
05.2024 - Current
Facilitated FMDS Toyota meetings to discuss operational updates.
Led FMDS weekly meetings to review team progress.
Conducted weekly Scope meetings to assess project status.
Managers daily meeting
Leaders monthly meeting
Managed payroll activities to maintain accurate employee compensation.
Manage 1 supervisor, 1 Admin, 3 leads and up to 30 employees
Manage 153 dealerships
Facilitated customer visits to assess satisfaction and address concerns.
Engaged in problem solving to address operational challenges.
Partnered with driver manager to optimize operations for 21 delivery routes.
Damaged and missing Claims
Hiring process with staffing and Lanter employees
Operations Manager
CargoWest
12.2021 - 04.2024
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Managed staffing needs through recruitment with onboarding
Resolved customer complaints related to shipment delays or damages in an effective manner.
Monitored driver performance to ensure compliance with safety regulations and company policies.
Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
Communicated regularly with customers regarding changes in routes or estimated delivery times.
Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
Assessed customer needs and provided customized solutions for freight transport requirements.
Feeder Supervisor
UPS
09.2016 - 12.2021
Managed scheduling and coordination for up to 180 feeder drivers, ensuring DOT compliance and on-time performance.
Tracked and monitored trailer movements via UPS systems to maintain accuracy in logistics and reporting.
Enforced safety protocols and company policies to ensure a secure and efficient working environment.
Collaborated with hub and gateway operations to minimize delays and improve trailer flow efficiency.