Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Parts Sales Manager
Autozone
05.2020 - 04.2024
Balancing inventory, controlling costs and obsolescence while meeting current customer demands.
Overseeing and assisting other team members to achieve goals and ensure customer satisfaction.
Researched and acquired correct products based on each customer's individual needs.
Performed repair services, updated warranty records with descriptions of parts replaced and fault data.
Plumber's Apprentice
Macellan Plumbing & Heating
02.2017 - 05.2017
Assisted plumber with site operations by organizing tools, supplies and equipment.
Worked alongside licensed plumbers to learn advanced skills and all related code requirements.
Operated various hand and power tools to install pipe assemblies, fittings and valves.
Worked on residential and commercial installation projects, not limited to: laying out, cutting and bending pipe.
Event Organizer/Delivery Manager
It's 2 cool
04.2015 - 08.2016
Delivered products in a timely manner and assisted in achieving an excellent atmosphere.
Clean, thoroughly inspect, and appropriately take measures to ensure the integrity of products at all times.
Create strong relations with clients to promote future growth for the company.
Education
High School Diploma -
Southeastern Regional Voc Tech
South Easton, MA
01.2017
Associate of Science - Information And Communication Technology
Massachusetts Bay Community College
Wellesley Hills, MA
05-2026
Skills
Effective communication
Analytical problem solving
-Goal Oriented
-Proficiency in Microsoft Office
Effective time management
Detail-oriented data management
-Attention to Detail
-OSHA 10 Certification
Technical problem-solving
Timeline
Parts Sales Manager
Autozone
05.2020 - 04.2024
Plumber's Apprentice
Macellan Plumbing & Heating
02.2017 - 05.2017
Event Organizer/Delivery Manager
It's 2 cool
04.2015 - 08.2016
High School Diploma -
Southeastern Regional Voc Tech
Associate of Science - Information And Communication Technology