Paul Rhodes
Fleetwood,PA
Summary
Experienced Director of Operations proficient in managing Telecommunications operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource allocations to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
30
30
years of professional experience
1
1
Accelerated Foundations of Employment Relations and Leadership (
Work History
Director of Operations
Oswaldsmill, Inc.
04.2021 - 11.2023
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and 12% cost savings in production costs.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Enhanced product quality by implementing rigorous testing procedures and collaborating with cross-functional teams.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Drove innovation and fostered a culture of continuous improvement through strategic planning and execution.
Branch Manager
CTDI - Communications Test Design
10.2018 - 04.2021
- Grew net profits by 3.5% within a year, consistently exceeding revenue goals
- Coordinated day-to-day operations of multi-state projects involving hundreds of team members
- Enhanced branch efficiency by 10% through conflict resolution, coaching, and strategic hiring
- Built strong client relationships, achieving 100% customer satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Operations and Warehouse Manager
CTDI - Communications Test Design
12.2013 - 10.2018
- Led a large diverse team of field resources across the US and managed multiple Business Units annual budgets in excess of $15M.
- Modernized operations to increase efficiency by 15%, reducing costs
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Reduced operational costs through meticulous budget management and expense reduction strategies.
- Reduced order processing time with the introduction of new picking and packing strategies.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Project and Engineering Manager
CTDI - Communications Test Design
01.2003 - 01.2013
- Streamlined project processes by implementing Lean and Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective lines of communication with all stakeholders for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, budget requirements, and risk assessments, ensuring timely delivery of high-quality results.
- Managed complex projects across top communications and utility companies, including Verizon, AT&T, Frontier, and Excelon, prioritizing customer satisfaction and accurate reporting.
- Consistently exceeded profitability targets while managing multimillion-dollar Business Units.
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
Education
Bachelor of Science - Organizational Leadership
Pennsylvania State University
Reading, PA05.2024
Associate of Applied Science - Electrical Engineering Technology
Pennsylvania State University
Wilkes-Barre, PA01.1995
Skills
- Leadership training
- Process Improvements
- Operations Management
- Logistics Management
- Customer Retention
- Profitability improvement
- Program Administration
- Resource Allocation Optimization
- Operational Excellence
- Project Planning Oversight
- Risk Mitigation
Timeline
Director of Operations
Oswaldsmill, Inc.
04.2021 - 11.2023
Branch Manager
CTDI - Communications Test Design
10.2018 - 04.2021
Operations and Warehouse Manager
CTDI - Communications Test Design
12.2013 - 10.2018
Project and Engineering Manager
CTDI - Communications Test Design
01.2003 - 01.2013
Bachelor of Science - Organizational Leadership
Pennsylvania State University
Associate of Applied Science - Electrical Engineering Technology
Pennsylvania State University
Quote
Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.
Winston Churchill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Notes
- Completed Foundations of Organizational Leadership Certificate at Pennsylvania State University, demonstrating a commitment to continuous process improvements
- Regularly explore and utilize advanced data analysis tools to improve operational efficiency.
- Implemented a continuous improvement program(s) at Oswaldsmill, Inc, leading to a 35% reduction in production time and 20% reduction in material waste.
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